Hotel Receptionist

02- Front Office; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prestigious hotel in Greater London is seeking a Receptionist to create a warm and inviting atmosphere for guests. In this crucial role, you will ensure every guest receives exceptional service throughout their stay. Responsibilities include managing check-in and check-out, providing information on hotel services, and resolving guest inquiries. Ideal candidates should have strong organizational skills, excellent communication abilities, and ideally experience in a similar role at a 5-star hotel. There are exciting opportunities for career progression within the Arora group.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Discounted rates at Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Life assurance scheme

Employee assistance programme

Arora star employee recognition

Long service recognition award

Qualifications

• 5-star hotel experience in a similar role is an advantage.
• Very good at multi-tasking and remaining calm under pressure.
• A smart and professional appearance.

Responsibilities

• Greet guests with a warm welcome.
• Manage check-in and check-out procedures efficiently.
• Provide information about hotel facilities and services.
• Handle guest inquiries and resolve issues.
• Work closely with other departments for seamless experiences.
• Prepare guests’ bills and allocate rooms.

Skills

Providing high-quality service

Strong organizational skills

Excellent communication skills

Multi-tasking

Attention to detail

Positive proactive manner

Tools

Opera PMS

Job description

Salary – £27,040 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar‑free ballroom.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check‑in and check‑out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high‑quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi‑tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5‑star hotel experience in a similar role is a real advantage.
• Opera PMS experience a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.