Hotel Receptionist

Great Fosters (Alexander Hotel Collection); Egham; On-site; GBP 23,000; Full time

Job summary

A luxury hotel in the UK is seeking a Hotel Receptionist. You will play a key role in guest service, ensuring satisfaction from check-in to check-out. Responsibilities include welcoming guests, billing, reservation handling, and maintaining daily reports. Excellent communication and a friendly disposition are essential. Join a dynamic team in a beautiful historic setting.

Benefits

4 weeks holiday rising to 5 weeks

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discounted hair treatments

Discount off all food & beverage

Refer a friend staff recruitment scheme

Qualifications

• Excellent standard of personal appearance.
• Genuine desire to serve guests.
• Accurate data entry and computer work required.

Responsibilities

• Welcoming arrival guests.
• Processing guest check-ins and roomings.
• Handling enquiries in person and on the phone.
• Posting charges and guest billing.
• Taking bedroom reservations.
• Producing daily Activity Report for internal departments.
• Upselling facilities and rooms.
• Organising porter service when needed.
• Balancing the shift and completing end of day procedures.

Skills

Excellent communication

Warm and friendly disposition

Attention to detail

Organised

Job description

Hotel Receptionist 35 hrs

£22,222.20 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and sample menus. www.greatfosters.co.uk

The Role

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five-star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they too can perform to achieve excellence.

• 35 hrs per week working 5 days per week including weekend shifts. A mixture of early (7am to 2.30pm) and late (2.30pm – 10.30pm) shifts
• Welcoming arrival guests
• Guest check-in and rooming
• Enquiry handling - both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing 'end of day' procedures

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests
• Organised and good attention to detail
• Accurate data entry and computer work

#Reception #Service #Hospitality #5star