Hotel Receptionist

The Alexander Hotel Collection; Egham; On-site; GBP 23,000; Full time

Job summary

A luxury hotel group in Egham is seeking a Hotel Receptionist to join their professional team. The role requires a well-organized individual with a warm personality who can provide excellent guest service. Responsibilities include welcoming guests, handling inquiries, and managing guest check-in. The position offers a salary of £22,222.20 per annum plus benefits including holidays and discounts.

Benefits

4 weeks holiday rising to 5 weeks with service

8 bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discount on food & beverage

Discounted hair treatments

Refer a friend staff recruitment scheme

Complimentary overnight stays

Responsibilities

• 35 hrs per week providing guest service.
• Welcoming arriving guests and handling inquiries.
• Guest check-in and posting of charges.
• Upselling facilities and balancing daily shifts.

Skills

Excellent standard of personal appearance

Excellent communicator in person and on the telephone

Warm and friendly disposition

Genuine desire to serve our guests

Organised and good attention to detail

Accurate data entry and computer work

Job description

Hotel Receptionist

Great Fosters Hotel, Egham, Surrey, TW20 9UR

£22,222.20 per annum + monthly service charge payment

Benefits

4 weeks holiday rising to 5 weeks with service, 8 bank holidays, free car parking, employee uniform.

Discounted hotel accommodation for yourself and your family at all hotels, discount on food & beverage at all hotels, discounted hair treatments at our two Utopia Spas, discount of individual treatments booked in our two Utopia Spas, discount on retail products in our two Utopia Spas.

Refer a friend staff recruitment scheme; celebrate 1 yr, 3 yr, 5 yr anniversaries with birthday off, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.

Role

A smart, friendly, well‑organised, guest service focused individual is required to complete our professional Hotel Reception team. You must have a five‑star smile and a warm, welcoming personality. You are key to our guest service experience throughout their stay.

Responsibilities

• 35 hrs per week working 5 days per week, including weekend shifts; mixture of early (7am–2.30pm) and late (3.00pm–10.30pm) shifts
• Welcoming arriving guests
• Guest check‑in and rooming
• Enquiry handling – both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing ‘end of day’ procedures

Qualifications

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests
• Organised and good attention to detail
• Accurate data entry and computer work