Hotel Receptionist

The University of Edinburgh; City of Edinburgh; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading academic institution in Edinburgh is seeking an experienced receptionist to join its hotel team. The role offers a competitive salary between £23,742 and £25,804 per annum, with opportunities for career development. The successful candidate will excel in customer service and support a positive guest experience in a vibrant, diverse environment. Flexible working is encouraged as part of the hotel's operations.

Benefits

Generous holiday entitlement

Competitive pension schemes

Staff discounts

Family-friendly initiatives

Qualifications

• Experience in a busy front-facing customer service environment.
• Hospitality background preferred.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Act as an ambassador for the hotel collection and enhance guest experiences.
• Continuously improve hospitality standards.
• Maximize sales opportunities through upselling.

Skills

Excellent customer service

Time management skills

Impeccable standards and attention to detail

Excellent verbal and written communication

Willingness to learn and improve

Job description

UE03 - £23,742.00 to £25,804.00 per annum plus 15% Premium Band.

CSG / Accommodation, Catering and Events.

Location: The Scholar, The Scott and KM Hotels.

Open-ended contract - Permanent.

Full Time - 35 hours per week, 5 over 7 days including weekends.

Overview

The Opportunity:

We are looking for an experienced, enthusiastic and passionate receptionist to join our highly successful hotel team.

Do you love working with people and going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renown organisation with room for career development and progression?

We have a fantastic opportunity for an enthusiastic receptionist working in one of our hotels, part of the University of Edinburgh Hospitality & Events collection, who display a positive can-do attitude and enjoy working within a diverse team. The successful candidate will be based at one of our receptions located at The Scholar; The Scott or KM Hotel & Apartments, however, flexibility is required to support our other receptions.

This post is an excellent opportunity for both personal and professional development, take on additional responsibilities and support us to enhance our reputation under our University of Edinburgh hospitality and events collection brand which is expected to grow over the next years.

Responsibilities

• Be an ambassador for our hotel collection and rebranded products.
• Continuously look to improve our standards and deliver world-class hospitality.
• Become an integral part of our existing reception team with a desire to succeed in delivering our values.
• Use your upselling skills to maximise sales opportunities.

To succeed in this busy role, you will need strong multi-tasking skills, excellent commercial awareness, and a real eye for detail. You will have experience in a busy front-facing customer service environment; a hospitality background and deal with a multitude of customers, including students in a professional manner. Flexibility to work across weekends is also required.

Your skills and attributes for success

• Excellent customer service.
• Time management skills.
• Impeccable standards and an eye for detail.
• Excellent verbal and written communication.
• Willingness to learn and improve.

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Application Information

Please ensure you include the following documents in your application:

• CV
• Cover letter

What you can expect

• A competitive salary UE03 - £23,742 to £25,804 per annum plus 15% Premium Band for flexible working.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page and use our reward calculator to discover the total value of your pay and benefits.

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.

Key dates to note

The closing date for applications is 2 weeks after posting date.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

Interviews will be held within 1 week from closing date.

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.