Hotel Receptionist

Andrew Brownsword Hotels; Chester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Service charge

Perkbox access

Staff discounts

Staff rate £50 B&B

Confidential helpline

Free meals on duty

Career development

Promotions

Milestone gifts

Job summary

ABode Chester is seeking a friendly Receptionist to welcome guests, handle check-in and check-out, and assist with bookings and local tips. You will contribute to a warm, attentive guest experience and help guests create lasting memories.

Join a close-knit team at this stylish hotel, with shared service charges, Perkbox perks, staff discounts, and clear opportunities for development within Brownsword Hotels.

Responsibilities

• Hosting guests from check-in to check-out, including booking tables and advising on local hotspots
• Ensure guests have a memorable experience and foster a warm, friendly atmosphere
• Collaborate with all hotel teams to maintain smooth operations and support rota fairness

Job description

Location

With unparalleled views of England's oldest working racecourse, the contemporary 85-bedroom ABode Chester is located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in. SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Come and join our team as a Receptionist and let your passion and personality shine

Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

This role would suit someone with experience working in a similar role.

Being host to our guests, means you’ll pay a large part in making sure they make memories to last a lifetime.

Check out some of the key points about the role:

• Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
• You spend a lot of your life at work, meaning often your colleagues’ become friends, and we encourage that. We want our employees to build close relationships across all teams.
• Ensuring all our guests have a memorable experience.
• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £50 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award-winning Gidleigh Park in Devon and the 900-year-old Amberley Castle, to our cool city-centre Abode hotels. To see the whole group, take a look here www.brownswordhotels.co.uk

Please note: The start date for the role is 2nd November 2026