Hotel Receptionist

Accor Hotels; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global hospitality company is seeking a Front Office Team Member to ensure guest satisfaction throughout their stay. Responsibilities include managing guest accounts, promoting hotel facilities, and maintaining security procedures. Ideal candidates will possess strong customer service and communication skills. This position requires flexible working hours including weekends and holidays.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Support for professional development

Wellbeing support

Growth opportunities across hotels

Qualifications

• Ability to respond promptly and efficiently to guest requests.
• Experience in maintaining accurate guest accounts.
• Strong understanding of security procedures with transactions.

Responsibilities

• Provide quality service during check-in and check-out.
• Manage guest and hotel accounts.
• Promote hotel facilities to maximize sales.

Skills

Customer service skills

Communication

Sales skills

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Job description:

As a part of our front office team you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services throughout their stay, helping exceed the department's quality targets. You will be a part of the success in meeting a variety of financial targets, supported by the promotion of the hotel and offers available to our guests.

This job includes working on weekends and bank holidays mornings, afternoons, evenings, and overnight.

Role Summary

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.

Additional Information

Benefits

• Salary - £ 12.60 per hour.
• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
• Discounted hotel rates all over the world in Accor Hotels.
• Continuously learn and develop yourself with our Accor Academy.
• Support your wellbeing in your professional and personal lives.
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
• Participate actively in initiatives to build a more inclusive and sustainable world.
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality.

Information on the processing of personal data

When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.