Hotel Reception Supervisor

Accor Hotels; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a Front Desk Supervisor to oversee operations at the front desk, manage staff, and enhance guest relations. The ideal candidate will have proven experience in hotel front desk management and will be skilled in communication and problem-solving. Responsibilities include supervising team performance, ensuring guest satisfaction, and maintaining health and safety compliance. Flexible shift availability, including weekends, is required.

Qualifications

• Proven experience in hotel front desk operations, preferably in a supervisory role.
• Strong knowledge of hotel systems like Opera or Fidelio.
• Excellent communication, problem-solving, and interpersonal skills.

Responsibilities

• Supervise and support front desk staff.
• Greet and assist guests for a warm experience.
• Oversee check-in, check-out, reservations, and billing.
• Maintain compliance with health and safety regulations.

Skills

Hotel front desk operations experience

Knowledge of hotel systems (Opera, Fidelio)

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Ability to multitask

Professional appearance

Flexibility to work shifts

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Key Responsibilities

• Supervision & Team Leadership
  • Supervise, train, and support front desk staff, including receptionists and concierge personnel.
  • Schedule shifts and manage daily team operations to ensure adequate staffing levels.
  • Motivate and mentor the front desk team to deliver exceptional guest service.
• Guest Relations
  • Greet and assist guests upon arrival and departure, ensuring a warm and professional experience.
  • Handle guest complaints and resolve issues promptly and effectively.
  • Monitor guest satisfaction and report recurring concerns to management.
• Operational Duties
  • Oversee check-in, check-out, reservations, and billing procedures.
  • Ensure all front office activities are conducted in line with hotel policies and brand standards.
  • Verify accuracy of guest accounts and oversee cash and credit transactions.
  • Coordinate with housekeeping and maintenance departments regarding room status and guest needs.
• Administrative & Reporting
  • Assist in preparing front office reports, occupancy data, and revenue summaries.
  • Maintain accurate records and update the property management system (PMS).
  • Support in implementing new procedures to enhance operational efficiency.
• Health, Safety & Compliance
  • Ensure compliance with health, safety, and security regulations.
  • Promote and maintain a safe, clean, and professional front desk environment.

Qualifications

Qualifications & Skills

• Proven experience in hotel front desk operations, preferably in a supervisory role.
• Strong knowledge of hotel systems (e.g., Opera, Fidelio, or similar PMS).
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Professional appearance and attitude.
• Flexibility to work shifts, including weekends and holidays.

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.