HOTEL RECEPTION MANAGER. Job in Oxford Education & Training Jobs

Planet Recruitment; Oxford; On-site; GBP 42,000; Full time

Job summary

A prestigious client in Oxford is seeking a Hotel Reception Manager to lead the front-of-house team, ensuring top-notch service and security. This role requires proven leadership abilities, experience in hospitality or academic settings, and proficiency in security management systems. Strong communication skills are essential. The position comes with a salary of £42,000 per annum and offers a dynamic and enriching work environment.

Qualifications

• Experience in leadership and team management.
• Proven background in hospitality or academic environments.
• Proficient in security management systems and GDPR compliance.

Responsibilities

• Lead the reception team to ensure excellent service.
• Recruit and train staff for optimal performance.
• Manage payroll-related duties and budget efficiently.
• Ensure compliance with security and data protection protocols.

Skills

Leadership

Organizational skills

Communication

Interpersonal skills

Security management systems

Job description

Position: Hotel Reception Manager Location: Oxford Salary: 42,000 per annum

Our client is a prestigious client in the Oxford City Centre, offering a rich academic environment with a commitment to excellence, tradition, and innovation.

The Role:

As a Reception Manager, you will work within the Rooms Division Department dealing with students, staff, alumni, and visitors to ensure the highest standards of front‑of‑house service, security, and hospitality.

Main Responsibilities:

• Provide strong and inspirational leadership to the Lodge team, fostering a culture of professionalism, accountability, and service excellence.
• Recruit, train, and supervise Lodge staff, ensuring they are confident, skilled, and motivated in delivering outstanding service.
• Manage staff rotas and workforce planning, ensuring appropriate and cost‑efficient cover 24/7, including during events and absences.
• Administer payroll‑related duties accurately, including wages, leave, absence, and sickness records.
• Own the Lodge budget, working closely with the Head of Rooms Division to manage spend, forecasting, and efficiencies.
• Lead the daily running of the Lodge, ensuring it operates as a centre of excellence for reception, communication, and security.
• Oversee the use and management of CCTV and access control systems in line with College policy and data protection legislation.
• Ensure GDPR compliance within Lodge operations, including maintaining Records of Processing Activities (ROPA).

About You:

Applicants should have excellent leadership and organisational skills, and experience working with front‑of‑house or reception services. You will need to be proficient in security management systems and demonstrate a commitment to service excellence and attention to detail.

Required:

• Proven experience in a similar role within a hospitality or academic environment.
• Strong leadership and team management skills.
• Proficiency in security management systems and GDPR compliance.
• Exceptional communication and interpersonal skills.

Commutable Locations:

Oxford, Abingdon, Didcot, Bicester, Witney, Banbury, Thame, Kidlington

Key Words:

Lodge Manager, Reception Manager, Hospitality, Security Management, Team Leadership

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.