Hotel Reception/Host and Housekeeping - Boutique Hotels Across UK

Brothers Recruitment Agency London; Liverpool; On-site; GBP 41,000 - 42,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Hospitality Associate for boutique hotels. The role includes 30% reception tasks and 70% housekeeping duties. Candidates should have at least two months of experience as a receptionist and a minimum of one year in housekeeping, alongside a strong command of English. This position offers a full-time contract with a salary of approximately £41,700 per annum.

Benefits

Mandatory training program

On-site accommodation available

Qualifications

• Minimum two months experience as a Receptionist/Host.
• Minimum one year experience in Housekeeping.
• Right to work in the UK.
• Willingness to relocate and reside at the hotel if required.

Responsibilities

• Perform detailed inspections and quality assurance checks.
• Deliver guest service interactions with courtesy.
• Ensure compliance with health, safety, and environmental protocols.
• Administer room allocation systems and reservations.

Skills

Reception tasks

Housekeeping

Strong command of English

Flexibility with time

Job description

Job Opportunity: Hospitality Associate for Boutique Hotels Across the UK

Join a network under the partner company of 100 Boutique Hotels across the UK, a global leader in hospitality.

Position

Hotel/Host and Housekeeping – Hospitality Associate. This role involves 30% reception tasks and 70% cleaning (housekeeping) duties.

Requirements

• Minimum two months experience as a Receptionist/Host.
• Minimum one year experience in Housekeeping.
• Strong command of English (written and spoken).
• Flexible with time.
• Right to work in UK.
• DBS check (optional).
• Willingness to relocate and reside at the hotel if required.

What We Offer

Full time contract directly with the employing company.

• Salary: £41,700 per annum, monthly payment.
• Training: Mandatory training program 1 year. Company policy requirement for all new hires.
• Optional accommodation: on-site accommodation provided at a cost per month.
• No upfront costs; all deductions for accommodation and training applied after employment begins and after first month’s salary.

Available Locations and Openings

• Staines-upon-Thames Heathrow T5 – 3 openings.
• Sunday Box Hill Burford Bridge Hotel – 2 openings.
• Winchester Wessex Hotel – 6 openings.
• Exeter Rougemont Hotel – 4 openings.
• Holland House Hotel Cardiff – 8 openings.
• Walton Hall Hotel & Spa – 6 openings.
• Bristol Grand Hotel – 4 openings.
• Atlantic Tower Liverpool – 6 openings.

Key Responsibilities

• Perform detailed inspection and quality assurance checks across assigned areas to maintain brand‑mandated levels of cleanliness, presentation, and guest comfort.
• Identify and report preventive maintenance requirements, room discrepancies, and lost & found incidents through prescribed digital or manual reporting channels.
• Deliver guest service interactions with courtesy and precision, in line with Belvilla Service Behavioural Standards.
• Comply with all health, safety, and environmental protocols, including local regulatory norms and Belvilla Hygiene Management Guidelines (BHG).
• Ensure proper calibration, storage, and upkeep of cleaning tools, housekeeping carts, and material inventories in accordance with audit and compliance schedules.
• Support front‑of‑house operations by welcoming guests with a professional demeanor consistent with Belvilla Guest Experience Framework.
• Administer room allocation systems, reservations, and guest communication workflows through designated Property Management Systems (PMS).
• Handle telephonic, digital, and in‑person guest correspondence with efficiency and data‑confidentiality compliance.
• Coordinate seamlessly with housekeeping, maintenance, and operations control teams to optimize room readiness and turnaround timelines.
• Maintain accurate documentation of guest profiles, billing records, and transaction reports, ensuring compliance with Belvilla Finance Control Policies.
• Execute cash and digital payment handling, invoice issuance, and reconciliation in alignment with internal audit controls.
• Provide destination and property‑related information, facilitating guest mobility and local experiences in accordance with Belvilla’s Host Culture Principles.
• Execute comprehensive guest room and public‑area servicing in accordance with Belvilla Brand Standards and defined Standard Operating Procedures (SOPs).
• Conduct systematic linen management, bed‑making, and inventory replenishment of in‑room amenities and bathroom consumables, ensuring adherence to hygiene benchmarks.

Application Process

Interviews will be conducted via online video directly with the employed company hiring team, where a detailed job description will be provided. We are committed to a professional and transparent recruitment process.

How to Apply

Submit your application, including your CV.

Join Our Team

Be part of a dynamic hospitality group dedicated to excellence. We value seriousness, professionalism, and a passion for guest satisfaction.

Apply Now

Apply today to start your career with us.

Contact

Thank you for your interest!

Job Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full‑time
• Schedule: Monday – Friday
• Salary: £41,699 – £41,700 yearly
• Benefits: Accommodation and Training