Hotel Operations Manager

The Flavour Network; United Kingdom; On-site; GBP 34,000 - 38,000; Full time

Job summary

A renowned hospitality group in Scotland is seeking a Hotel Operations Manager to oversee daily hotel functions. You will ensure exceptional guest experiences, manage financial operations, and lead a dedicated team. The ideal candidate has proven management experience and a passion for the hospitality industry, focusing on quality and guest satisfaction. This is a full-time role offering a competitive salary and benefits including accommodation.

Benefits

Competitive salary with accommodation

Career development opportunities

Supportive, people-focused culture

Qualifications

• Proven management experience within hotels, restaurants, or similar hospitality environments.
• Strong operational understanding across food and beverage, rooms, and events.
• Excellent financial awareness with experience managing budgets, payroll, and reporting.

Responsibilities

• Take ownership of the hotel to ensure an exceptional guest experience.
• Conduct regular inspections of guest rooms and public areas.
• Hold briefings with departmental heads to ensure operational efficiency.
• Manage hotel financial procedures including reconciliations and invoicing.

Skills

Management experience in hospitality

Operational understanding of food and beverage

Financial awareness

Strong communication skills

Passion for quality and guest satisfaction

Job description

Job Role: Hotel Operations Manager

Salary: £34,000 - £38,000 DOE

Location: Perthshire, Scotland

Type: Full-time Hours, Permanent

Starting between November and December 31st

Overview

The Flavour Network is proud to be partnered with a highly regarded boutique hospitality group in Scotland, known for its exceptional food, unique style, and commitment to quality guest experiences.

Duties and Responsibilities for the Hotel Operations Manager

• Take ownership of the hotel, ensuring an exceptional guest experience across all departments.
• Conduct regular inspections of guest rooms, public areas, and staff accommodation to maintain cleanliness, presentation, and compliance standards.
• Hold daily and weekly briefings with the General Manager, Heads of Department, and senior team to ensure clear communication and operational efficiency.
• Work alongside the Restaurant and Bar teams in service, supporting daily operations and covering management absences as required.
• Lead by example in food and beverage service, maintaining quality standards and ensuring targets are achieved, including a minimum GP of 76%.
• Manage and oversee hotel financial procedures including reconciliations, invoicing, purchasing, and rota budgets.
• Review and authorise orders, stock, and payroll in line with business targets.
• Promote and oversee events, corporate bookings, and private functions, ensuring professional coordination and delivery.
• Maintain full compliance with all Health & Safety, Fire Safety, Licensing, and Risk Assessment requirements.
• Ensure all staff certificates, records, and compliance documentation are accurate and up to date.
• Lead, train, and support department managers and staff, addressing any HR or performance issues in collaboration with the Operations and HR Manager.
• Conduct regular fire safety checks and maintain a high standard of safety awareness throughout the property.
• Monitor and manage financial reporting, ensuring any discrepancies are promptly investigated and resolved.
• Act as a visible and approachable leader throughout the hotel, engaging with guests and supporting teams as required.
• Continually identify opportunities to improve guest satisfaction, operational efficiency, and profitability.

Essential Requirements for the Hotel Operations Manager

• Proven management experience within hotels, restaurants, or similar hospitality environments.
• Strong operational understanding across food and beverage, rooms, and events.
• Excellent financial awareness with experience managing budgets, payroll, and reporting.
• Confident, professional, and proactive leader with strong communication and people skills.
• Passionate about hospitality, with a focus on quality, detail, and guest satisfaction.
• Hands‑on approach, comfortable working across departments to support service delivery.

What's on Offer for the Hotel Operations Manager

• Competitive salary with accommodation included.
• Opportunity to join a well‑established and respected hospitality group.
• Supportive, people‑focused culture offering autonomy and responsibility.
• Career development opportunities within a forward‑thinking, growing business