Hotel Operations Leader: Guest Experience & Team Growth

Atlas Hotels; Inverness; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hotel chain in Inverness is hiring a Hotel Manager. The role involves leading a team, ensuring guest satisfaction, and managing hotel operations effectively. The ideal candidate will have experience in a customer-facing environment and possess strong leadership and engagement skills. Benefits include discounted hotel stays, employee bonuses, and a supportive work culture. If you're ready to lead with passion and drive results, apply now for an exciting opportunity!

Benefits

Hotel rooms at £25 per night

Worldwide employee discounts

Bonus cash payment

Friends & Family Discount

Cash rewards

Health Plan

Access to wellness support

Pension scheme

Employee referral programme

Quarterly recognition programmes

Fair work-life balance

Free/discounted food on shift

Performance-related bonus

Qualifications

• Experience leading a team to success in a fast paced customer-facing service environment.
• Experience managing costs within your control for your property.
• Experience of working in an environment with clear frameworks.
• Experience coaching Team Members to reach their full potential.

Responsibilities

• Responsible for performance, development, and retention of the hotel team.
• Ensure every guest has a great experience and would recommend the hotel.
• Manage people and have tough conversations when needed.

Skills

Leadership skills

Employee engagement skills

Excellent customer service skills

Organised and systematic

Good level of emotional intelligence

Drive Continuous Improvement

Communicative skills

Job description

A leading hotel chain in Inverness is hiring a Hotel Manager. The role involves leading a team, ensuring guest satisfaction, and managing hotel operations effectively. The ideal candidate will have experience in a customer-facing environment and possess strong leadership and engagement skills. Benefits include discounted hotel stays, employee bonuses, and a supportive work culture. If you're ready to lead with passion and drive results, apply now for an exciting opportunity!