Hotel Night Receptionist

IHG Hotels & Resorts; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A luxury hotel in London is seeking a Night Receptionist to provide excellent guest service during night shifts. The candidate should have experience in a Forbes 5-Star hotel and be capable of handling guest complaints professionally. This role offers a competitive salary and a range of benefits including holiday, career development, and discounts.

Benefits

Paid overtime

28 days holiday (increasing up to 33 days)

Wagestream financial wellbeing app

Career development programs

Free meals on duty

Company sick pay

Life insurance

Hotel discounts worldwide

Qualifications

• Experience in a luxury, Forbes 5-Star hotel or equivalent preferred.
• Ability to handle guest complaints professionally and effectively.
• Must meet the legal requirements to work in the UK.

Responsibilities

• Be the first point of contact for guests, welcoming them professionally.
• Support a luxury guest experience by handling complaints.
• Work a 4 on 4 off shift pattern from 18:45 to 07:15.

Skills

Guest service excellence

Handling guest complaints

Experience with Opera PMS

Job description

Overview

At InterContinental London Park Lane, we are currently looking for a Night Receptionist to join the Reception Team working a 4 on 4 off shift pattern.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

Being one of the first points of contact with our guests, our reception team members will welcome guests in a professional yet friendly manner providing a warm and genuine experience for the guest’s arrival and departure. The ideal candidate will be guest focused and have previous experience in a luxury, Forbes 5-Star Hotel and have experience handling complaints. Experience using Opera PMS is a huge advantage.

We are looking for a Night Reception who can commit to working on a 4 on 4 off basis, based on shift times between 18:45 – 07:15 each night.

Responsibilities

• Be the first point of contact for guests, welcoming them in a professional and friendly manner during arrival and departure, with a guest-focused approach.
• Support a luxury guest experience, with awareness of handling guest complaints and using Opera PMS where applicable (Opera PMS experience is a plus).
• Work a 4 on 4 off shift pattern with hours between 18:45 and 07:15 each night.

Qualifications

• Experience in a luxury, Forbes 5-Star hotel or equivalent preferred, with a track record in guest service excellence.
• Ability to handle guest complaints professionally and effectively.
• Experience with Opera PMS is advantageous.
• Must meet the legal requirements to work in the UK.

Benefits

• £31,995 per annum plus paid overtime and IHG perks.
• 28 days holiday each year, including bank holidays (increases up to a maximum of 33 days, Pro Rata).
• Wagestream – a financial wellbeing app allowing you to save, track and withdraw pay as you earn it.
• Professional career development with IHG Leadership programs and access to digital learning platforms.
• Refer a Friend programme.
• Free meals on duty.
• Company sick pay and life insurance.
• Amazing hotel and restaurant discounts worldwide.
• Discounts from over 15,000 stores.
• Personal and professional growth opportunities to inspire development.

At InterContinental London Park Lane, our ambition is to define our unique culture. A culture that inspires you to be all you can be, invites you to bring your unique personality, empowers and inspires others, and supports learning and growth. A place where everyone can belong and feel part of something bigger.

We are open 7 days a week, 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

We are proud to be an equal opportunity employer and believe that all colleagues deserve the same opportunities to develop and grow their skills and to have equal employment opportunities regardless of race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.