Hotel Night Porter (4 days on, 3 days off)

The White Horse; Hitchin; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality establishment in Hitchin is seeking a dedicated Night Assistant to provide guest support and ensure safety overnight. Responsibilities include managing security procedures, assisting with late check-ins, and maintaining high cleaning standards in event spaces. Ideal candidates will have strong organizational skills and a focus on customer service. This role offers a unique working schedule with 4 days on and 3 days off.

Benefits

Generous discount on food and drink

Share of tips

Staff meals on shift

Apprenticeships available

Cycle scheme

'Live your life' charity day off

Wine at cost

Qualifications

• Ability to manage various tasks independently while ensuring guest satisfaction.
• Skill in performing security procedures and safety protocols.
• Experience in cleaning and setting up event spaces.

Responsibilities

• Provide night support and assistance to guests as required.
• Be onsite safety representative overnight.
• Setup and clean event space areas to high standards.
• Perform security checks throughout the night.
• Assist with late night check-ins.

Skills

Strong organizational skills

Good verbal communication

Customer focus

Job description

Who are you?

You thrive on independence and routine while also appreciating the quiet solitude of the night, yet remain ready to engage with guests and handle various requests with a calm and helpful demeanour.

You self‑reliant, resourceful, and possess strong organizational skills, able to manage tasks like security checks, guest inquiries, and basic maintenance independently.

What’s the role?

• Display good verbal, face to face and telephone skills
• Show an aptitude for customer focus by assisting guests during your shift, offering solutions when needed.
• Perform security procedures and fire evacuation procedures to ensure the safety and wellbeing of our staff and guests.

Note that this is an overnight position and includes weekends. Shifts are 4 days on, three days off.

Your main responsibilities will include:

• Provide night support and assistance to our guests as and when required.
• Be onsite safety representative overnight.
• Setting up, clearing and cleaning areas within the Barn event space, and the Farmhouse to a very high standard
• Performing security procedures throughout the evening.
• Assist with late night check‑ins.

What’s the role?

• Driving ACI housekeeping standards in our site front of house
• Taking pride in keeping things clean and safe and in good order
• Bring your best self to work
• Keep yourself, the team and the guests safe
• Communicate positively with the team and ask for help when you need it
• Make sure everything you do is the best it can be
• Communicate positively with the team
• Being a great role model and setting the standards for our guests and team
• Displaying the ACI values each and every day and working towards our company mission of ‘making people happy’

What’s in it for you?

• Generous discount across all ACI sites on both food and drink
• Great share of tips and tronc
• Staff meals on shift
• Apprenticeships available
• Cycle scheme - Money off a bike
• ‘Live your life’, charity day off each year
• Wine at cost

Anglian Country Inns

Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot!

• If you think you have the relevant experience and want to join our friendly family please don’t delay and apply today