Hotel Night Host

The Newt in Somerset; Castle Cary; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Employee Life Cover

24/7 remote GP appointments

Spa and swimming pools access

50% off Spa Treatments

Complimentary gym use

Job summary

The Newt in Somerset is seeking a Hotel Night Host to guest services overnight, balancing attentive hospitality with safety and security responsibilities. The role works 40 hours across four days per week, with weekends and overnight shifts.

A full, clean UK driving licence is essential for this role. £14.39 per hour plus tronc and fantastic benefits, including life cover, GP access, spa and gym perks, staff discounts, and more.

Qualifications

• Experience in customer-facing or hospitality role.
• Strong spoken and written English.
• Full, clean UK driving licence essential for role.

Responsibilities

• Welcome guests and help them settle in during overnight hours.
• Respond promptly to overnight enquiries and requests.
• Resolve concerns with warmth and discretion.
• Support safe and secure running of the hotel during night hours.
• Handle payments and administrative tasks accurately.

Skills

Customer service

English proficiency

Reliability

Job description

Hotel Night Host

£14.39 per hour plus tronc and fantastic benefits

40 hours per week across 4 days out of 7, working overnight shifts, including weekends.

A full, clean UK driving licence is essential for this role.

Advert closes: Monday 16th November 2026 at 5pm, unless a successful candidate is appointed before this date.

As the estate settles for the night, help our guests feel perfectly at home.

Our Hotel Night Host

A late arrival, a thoughtful recommendation or a reassuring response when something needs attention — our Hotel Night Hosts bring warmth and care to every hour of a guest’s stay. Working closely with our Night Manager and Front of House team, you’ll help keep the hotel running smoothly overnight, balancing attentive service with the practical responsibilities of safety, security and preparing for the day ahead. If you enjoy taking initiative, stay calm when plans change and take pride in getting the details right, this is an opportunity to make a lasting impression at The Newt.

Key Responsibilities

• Welcome arriving guests and help them settle in, introducing them to the hotel and estate.
• Respond promptly to overnight enquiries and requests, anticipating what guests might need next.
• Resolve concerns and complaints with warmth, discretion and sound judgement.
• Support the safe and secure running of the hotel, completing checks and responding appropriately to unexpected situations.
• Handle payments and administrative tasks accurately, keeping guest information secure.
• Support colleagues across hotel departments to deliver a seamless overnight service.
• Look after and operate estate vehicles safely.
• Prepare the hotel for the following day and provide clear, thorough handovers to the morning team.

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look ahead your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

What we’re looking for

• Experience in a customer-facing or hospitality role, with a warm, personable approach to service.
• The confidence to work independently, take initiative and remain attentive throughout overnight shifts.
• A calm, practical approach to guest concerns, competing priorities and unexpected situations.
• Strong spoken and written English, with the ability to communicate clearly with guests and colleagues.
• Excellent attention to detail, reliability and a responsible approach to safety, security and confidentiality.
• Confidence handling payments and using computers for emails, reports and administrative tasks.
• A full, clean UK driving licence and the ability to operate estate vehicles safely.
• Previous hotel night experience would be welcome, as would first aid or fire safety training.

Where you’ll be working – The Front of House Team

The Front of House team plays a crucial role in achieving our vision of a seamless guest journey across The Newt estate. As the first and last point of contact for our guests, the department ensures every visitor enjoys a welcoming, professional and memorable experience. Beyond guest service, the team supports the wider hotel and estate operations, contributing to the vibrant, community-focused culture of The Newt in Somerset.

Who are we – The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDAVR