Hotel Manager

Kew Green Hotels; St Helens; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel management company in St Helens is looking for a Hotel General Manager to oversee daily operations and profitability while inspiring a team to deliver outstanding guest experiences. This role demands strong leadership and financial acumen. You will manage budgets and employee training, ensuring compliance and operational efficiency. The ideal candidate will foster a positive work environment that prioritizes customer satisfaction and innovation. A comprehensive benefits package is offered to support employees' wellbeing and development.

Benefits

Discounted hotel stays

Attractive discounts at major retailers

FREE access to Leisure Clubs

Career development opportunities

Mental health and wellbeing support

Qualifications

• Expert in hotel operations with a focus on people management.
• Capable of motivating team members and fostering a positive work environment.
• Solid understanding of budget management to drive revenue and control costs.

Responsibilities

• Oversee the day-to-day operations and ensure profitability.
• Manage budgets, recruit, train, and mentor hotel employees.
• Ensure compliance with all health, safety, and licensing regulations.

Skills

Strong Leadership

Exceptional Communication

Financial Acumen

Solution Driven

Customer Centric

Innovative and Detail Oriented

Team Player

Job description

We are looking for a creative, visionary leader to build on the success of the excellent team at this busy 138‑bedroom hotel a short stroll from Haydock Park Racecourse.

With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey. Creative thinking and a commitment to employee development and engagement will serve you well in this fantastic property.

This role reports to the Regional General Manager.

About the role

You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfaction and brand targets are met.

Duties include:

• Managing budgets and controlling expenditure
• Recruiting, training and managing hotel employees.
• Developing the team of committed HODs, preparing them for their next step, while ensuring a succession plan is in place for each role.
• Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [e-mail].

About You

You are an expert in hotel operations, but what you’re best at is people. Whether you’re nurturing a nervous new start or developing a future star, you always know how to get the best from your team. You instinctively know when it’s time to step back and empower or when you must lead decisively, and you never shy away from a tough conversation. Providing clear direction to your HODs, you create a culture of ownership, where everyone is committed to achieve together.

An ideal candidate for this role should possess the following attributes:

• Strong Leadership: You motivate and inspire your team, fostering positive work environment by leading from the front.
• Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance
• Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. If successful at this stage, you will then be invited to meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.