Hotel Manager

Holiday Inn Norwich; Norwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prominent hotel in the UK is seeking a decisive leader to oversee operations and manage a team. You will inspire your team to deliver exceptional guest experiences while ensuring profitability and compliance with safety regulations. The ideal candidate has strong leadership skills, financial acumen, and exceptional communication abilities. This role offers a rewarding benefits package including discounts on hotel stays and personal development opportunities.

Benefits

Discounted hotel stays

Access to Leisure Clubs

Career development opportunities

Qualifications

• Expert in hotel operations, proven experience leading teams.
• Strong understanding of budget management.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee day-to-day hotel operations, manage profitability.
• Recruit, train and manage hotel employees.
• Ensure compliance with health, safety and licensing laws.

Skills

Strong Leadership

Exceptional Communication

Financial Acumen

Solution Driven

Customer Centric

Innovative and Detail Oriented

Team Player

Job description

We are looking for a decisive, visionary leader to nurture the developing team at this busy 119‑bedroom hotel.

With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey.

This role reports to the Regional General Manager.

About the role

You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfactionand brand targets are met.

Duties include:

• Managing budgetsand controlling expenditure
• Recruiting, training and managinghotel employees.
• Ensuringcompliancewith health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving businessoperations through standard procedures, maximising revenue and monitoring employee performance.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at atr [e-mail].

About You

You are an expert in hotel operations, but what you’re best at is people. Whether you’re nurturing a nervous new start or developing a future star, you always know how to get the best from your team. You instinctively know when it’s time to step back and empower or when you must lead decisively, and you never shy away from a tough conversation. Providing clear direction to your HODs, you create a culture of ownership, where everyone is committed to achieve together.

• Strong Leadership: You motivate and inspire your team, fostering positive work environment by leading from the front.
• Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance.
• Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development.
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next Steps

A member of our recruitment team will be in touch to book a 15‑minute chat with shortlisted candidates so we can get to know you better. If successful at this stage, you will then be invited to meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] – we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.