Hotel Manager

Holiday Inn Leeds Garforth; Leeds; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Discounts on hotel stays

Gym and leisure facilities

Wellbeing support

Job summary

Kew Green Hotels is seeking a creative, hands-on leader to shape the next chapter at its busy 144-bedroom Leeds property. You will drive operational excellence, revenue growth, and a culture that supports and inspires a high-performing team.

Reporting to the Area General Manager, you will lead from the front and build a culture of ownership and accountability. You are a hotel operations expert with a passion for people development, capable of delivering outstanding guest experiences while

Qualifications

• Proven track record leading hotel operations at a senior level.
• Strong financial acumen with budget planning and cost control.
• Excellent communication with guests, teams and stakeholders.
• Ability to develop leaders and succession plans.
• Customer-centric approach to delivering memorable guest experiences.

Responsibilities

• Oversee day-to-day hotel operations and guest services.
• Drive commercial performance and long-term profitability.
• Lead, mentor and develop HODs and hotel teams.
• Ensure compliance with health, safety and licensing laws and brand standards.

Skills

People leadership

Hotel operations

Budget management

Revenue growth

Stakeholder communication

Job description

We are looking for a creative, visionary leader to shape the next chapter at this busy, 144 bedroom hotel.

This is a role for someone who enjoys developing a business, building momentum and creating a culture where people feel supported, trained and inspired to deliver their best every day.

With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey. Creative thinking, commercial drive and a genuine commitment to developing, supporting and inspiring your team will serve you well as you lead this fantastic property.

This role reports to the Area General Manager.

About the role

You are responsible for overseeing the smooth running of day-to-day operations while driving the hotel’s commercial performance and long-term success. Guiding and nurturing your team, you ensure all revenue, guest satisfaction and brand targets are met.

Duties include:

• Managing budgetsand controlling expenditure
• Recruiting, training and managinghotel employees.
• Developing the team of committed HODs, preparing them for their next step, while ensuring a succession plan is in place for each role.
• Ensuringcompliancewith health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving businessoperations through standard procedures, maximising revenue and monitoring employee performance.
• Identifying opportunities to grow revenue, strengthen the hotel’s local reputation and maximise the potential of every department.

About You

You are an expert in hotel operations, but what you’re best at is people. You take pride in building strong teams, developing future leaders and creating an environment where people feel confident, supported and motivated to succeed. Whether you’re nurturing a nervous new start or developing a future star, you always know how to get the best from your team. You instinctively know when it’s time to step back and empower or when you must lead decisively, and you never shy away from a tough conversation. Providing clear direction to your HODs, you create a culture of ownership, where everyone is committed to achieve together.

An ideal candidate for this role should possess the following attributes:

• Strong Leadership: You motivate and inspire your team, fostering positive work environment by leading from the front.
• Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance
• Team Builder: You enjoy recruiting, developing and empowering people, creating a confident team culture where individuals grow and the whole hotel succeeds.

The successful applicant will be offered a role subject to eligible Right to Work and a Disclosure and Barring Service (DBS) check. This role also requires the successful candidate to hold (or be willing to obtain) a personal licence and act as the Designated Premises Supervisor (DPS). The company will cover the cost, and your consent will be required before appointment.

Benefits

Our rewards package includes:

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.