Hotel Manager

Whitbread; Gillingham; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Bonus scheme

25% off Whitbread restaurants

Up to 50% off Premier Inn hotels

Job summary

Whitbread’s Premier Inn in Gillingham seeks an experienced Hotel Manager to lead the team, oversee daily hotel operations, and drive guest satisfaction. You will manage Front of House, Housekeeping, and Kitchen, ensuring safety and brand standards across the property.

The role emphasizes strong leadership, customer service excellence, and strategic oversight to maintain the UK’s top hotel experience. Salary £28,500–£31,500 per year, with company benefits included.

Qualifications

• Previous management experience in hospitality or similar environment.
• Strong leadership skills with a passion for customer service.
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust.
• Commitment to safety and maintaining high standards of service.

Responsibilities

• Lead and motivate our team of Front of House, Housekeeping, Back of House and Maintenance to ensure outstanding service and compliance with our brand standards
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK’s number one
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities
• Ensure health and safety standards are met throughout the hotel and oversee food service operations to maintain our high-quality standards

Skills

Leadership

Customer service

Team management

Safety standards

Job description

Job Title

Hotel Manager – Premier Inn – Gillingham Business Park

Salary £28,500 - £31,500

Intro

Become the leader of a hospitality Dream Team and take hotel management at Premier Inn to even greater levels of guest satisfaction.

As a Hotel Manager at the UK’s leading hotel brand, you’ll be taking our famous name to more guests, keeping our unique culture alive with your team and using your management experience and skills to make your hotel a success.

As the leader of the hotel, you’re responsible for the safety of everyone within it. Manage your team, develop them, bring out the best in them and be rewarded with a vibrant Premier Inn that delights guests time and time again.

Location

Will Adams Way, Gillingham, Kent, ME8 6BY

Why You’ll Love It Here

• Award-winning induction and training
• Performance-related company bonus scheme, Pension Scheme and Share Save Scheme
• Whitbread Privilege Card giving you 25% off in our restaurants and up to 50% off in our Premier Inn Hotels.
• 33 days annual leave (including bank holidays)
• Get discounts at shops, your utility bills, travel, cinema trips, supermarkets and more through Perks at Work.

What You’ll Do

• Lead and motivate our team of Front of House, Housekeeping, Back of House and Maintenance to ensure outstanding service and compliance with our brand standards
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK’s number one
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities
• Ensure health and safety standards are met throughout the hotel and oversee food service operations to maintain our high-quality standards

What You’ll Need

• Previous management experience in the hospitality industry or similar environment where you led a team to success
• Strong leadership skills with a passion for customer service
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels
• Commitment to safety and maintaining high standards of service

Be a part of Premier Inn – a Great British business

At Premier Inn, we do hotel jobs differently. Award-winning training. All the support you need to develop. And brilliant career prospects with the UK’s biggest hotel brand. It's about giving our own people a great experience, so they give our guests the great all-round experience they expect from us.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.