Hotel Manager

Whitbread Plc; Crawley; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading hotel chain in Crawley is seeking a Hotel Manager to oversee operations at their Premier Inn. You will lead a team to deliver exceptional service and ensure compliance with health and safety standards. The ideal candidate has management experience in hospitality, strong leadership skills, and a passion for customer service. This role offers competitive compensation within the range of £30,500 – £32,000.

Benefits

25% off in restaurants

33 days annual leave

Discounts at various retailers

Qualifications

• Previous management experience in hospitality or similar environment.
• Strong leadership with a passion for customer service.
• Excellent team management and communication skills.

Responsibilities

• Lead and motivate a diverse team for outstanding service.
• Manage daily hotel operations, including bar and kitchen.
• Ensure health and safety standards are met.

Skills

Leadership skills

Customer service passion

Team management

Communication skills

Commitment to safety

Job description

Benefits

• Whitbread Privilege Card giving you 25% off in our restaurants and up to 50% off in our Premier Inn Hotels.
• 33 days annual leave (including bank holidays)
• Get discounts at shops, your utility bills, travel, cinema trips, supermarkets and more through Perks at Work.

What you’ll do

• Lead and motivate our team of Front of House and Housekeeping, Back of House, Maintenance to ensure outstanding service and compliance with our brand standards.
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK's number one.
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities.
• Ensure health and safety standards are met throughout the hotel and oversee food service operations to maintain our high‑quality standards.

Qualifications

• Previous management experience in the hospitality industry or a similar environment where you led a team to success.
• Strong leadership skills with a passion for customer service.
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels.
• Commitment to safety and maintaining high standards of service.

Hotel Manager – Premier Inn – London Gatwick Airport South (London Road)

Salary

£30,500 – £32,000

Intro

Become the leader of a hospitality Dream Team and take hotel management at Premier Inn to even greater levels of guest satisfaction. As a Hotel Manager at the UK's leading hotel brand, you'll be taking our famous name to more guests, keeping our unique culture alive with your team and using your management experience and skills to make your hotel a success. As the leader of the hotel, you’re responsible for the safety of everyone within it. Manage your team, develop them, bring out the best in them and be rewarded with a vibrant Premier Inn that delights guests time and time again.

At Premier Inn, we do hotel jobs differently. Award‑winning training. All the support you need to develop. And brilliant career prospects with the UK's biggest hotel brand. It's about giving our own people a great experience, so they give our guests the great all‑round experience they expect from us.