Hotel Manager

PPHE Hotel Group; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading hotel management company in London seeks a Hotel Manager to oversee operations at their flagship art'otel London Hoxton. Experience in a lifestyle hotel and strong leadership skills are essential. You will enhance guest satisfaction while managing financial targets. A competitive salary and generous perks are offered including wellness days, private health insurance, and more.

Benefits

30 days of holiday including bank holidays

BUPA - Private Health Insurance

Discounted hotel rates

50% discount for F&B at restaurants

Access to discount Hub

Free meals

Company pension plan

Annual staff parties

Qualifications

• Proven experience as a General Manager, Hotel Manager, or Director of Operations in a lifestyle hotel.
• Ability to communicate effectively to influence various situations.
• Strong leadership skills and a positive role model.

Responsibilities

• Lead all departments to enhance team performance and guest satisfaction.
• Oversee daily operations and manage financial performance.
• Act as a deputy to the General Manager and manage stakeholder relationships.

Skills

Leadership

Communication

Organizational skills

Customer service

Food and Beverage background

Job description

Are you an experienced operations leader ready to make an impact in a highly engaging and dynamic environment? Join us as Hotel Manager at the stunning art'otel London Hoxton, a flagship lifestyle hotel in the heart of Shoreditch. This 26-floor design-led property boasts 360° views of London, two original Banksy artworks, 357 stylish rooms and suites, 10 Meetings and Events spaces, an art gallery, screening room, heated pool and spa, plus two destination restaurants including Solaya, curated by Michelin-starred chef Kenny Atkinson. As Hotel Manager, you'll lead all departments, inspire your team, drive guest satisfaction, and deliver financial success while shaping the next chapter of one of London's most exciting hotels. What the journey with art'otel will include for you:

• Support the General Manager and act as deputy in managing relationships with internal and external stakeholders.
• guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
• Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
• Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
• Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
• Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
• Lead by example and communicate operational and strategic information.
• Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
• Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
• Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
• Ensure compliance with national laws, management decisions, and PPHE Hotel Group's policies.

Competitive Salary and Balanced Scorecard Bonus Scheme

• 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• BUPA - Private Health Insurance
• Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends discounts
• 50% F&B discount at our restaurants and bars (for your entire party)
• Benefit Hub - discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Two free meals per day, including days off if you wish to come in
• Vitality at Work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 employee assistance programme
• Free dry cleaning for work uniform
• Company pension plan & award-winning training
• Annual staff parties and events

What we'll need from you as a Hotel Manager

• Actively take the lead and provide a positive role model for leadership.
• Keep the bigger picture in mind and balance competing priorities.
• Communicate effectively to achieve desired impact and influence in various situations.
• Be organised, structured, methodical, knowledgeable, and humble.
• Strong Food and Beverage background.
• Have previous experience as a General Manager, Hotel Manager or Director of Operations in a lifestyle hotel.

If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts by dazzling them with sensational service, by enriching their knowledge, and by encouraging their passion for art and appetite for the finer things in life.