Hotel Manager

RBH; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management company in Edinburgh is seeking a Hotel Manager to lead daily operations, ensuring exceptional guest experiences and operational excellence. The ideal candidate will have experience in hotel management, a passion for guest satisfaction, and the ability to inspire and develop a team. This role offers competitive perks and the opportunity to shape the guest experience at a prestigious location.

Benefits

Discounted hotel stays

Extra day off for birthday

30% off food and drink

Refer a Friend scheme

Flexible pay access

Life Insurance

Free meals on duty

Qualifications

• Proven experience leading hotel operations with a focus on guest satisfaction.
• Ability to inspire and mentor teams towards high performance.
• Strong financial acumen to monitor and enhance hotel profitability.

Responsibilities

• Lead daily hotel operations ensuring exceptional guest experiences.
• Monitor financial performance and implement strategies to improve results.
• Champion F&B innovation and create standout dining concepts.

Skills

Guest satisfaction

Operational excellence

Leadership

F&B innovation

Job description

The Hotel

Old Town Chambers, part of Marriott’s Autograph Collection, is not just a place to stay – it’s a place to experience. Nestled in the heart of Edinburgh’s historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.

Hotel Manager

As Hotel Manager at Old Town Chambers, Edinburgh – Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, you’ll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburgh’s leading destinations.

Why this role matters?

As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.

What you’ll be doing?

Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.

Core Responsibilities

Operational & Financial Leadership

• Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
• Monitor financial performance, identify opportunities, and implement strategies to drive results
• Foster a dynamic, guest-focused environment across all departments

Food & Beverage & Guest Experience

• Champion F&B innovation and consistency, aligning with the hotel’s identity and local culture
• Partner with culinary and F&B teams to create standout dining concepts and events
• Drive a culture of personalised service, anticipating and exceeding guest expectations

Team Leadership & Talent Development

• Inspire and mentor department heads to deliver high performance and accountability
• Promote a positive and equitable workplace, supporting growth through feedback and recognition
• Recruit and develop leaders with creativity, agility, and operational expertise

Brand Alignment & Service Culture

• Communicate clear operational goals and uphold the Autograph Collection brand vision
• Embed the brand’s unique service philosophy in every aspect of the guest journey
• Actively engage with guests and teams to enhance service delivery and cultural alignment

Why You’ll Love This Role

It’s an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. You’ll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburgh’s most distinctive luxury properties. Plus, you’ll be backed by RBH’s supportive culture - a company that puts its people first and offers incredible career growth opportunities.

The Recruitment Process

At RBH, we see recruitment as a two-way journey - an opportunity to connect with talented individuals and explore whether we’re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also to explore whether RBH aligns with your goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks.

Perks You’ll Love

• Discounted hotel stays for you and your loved ones—yes, even at our iconic Edinburgh properties.
• An extra day off to celebrate your birthday in style.
• 30% off food and drink at RBH hotels.
• Refer a Friend scheme—earn up to £250 per referral.
• Wagestream—flexible access to your pay, when you need it.
• Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
• Free meals on duty, saving you over £1000 per year.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.