Hotel Manager

Whitbread Plc; Cheltenham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading hospitality company in Cheltenham seeks a Hotel Manager to lead a vibrant team at Premier Inn. You will be responsible for delivering outstanding service, ensuring high health and safety standards, and driving improvements in guest satisfaction. Prior management experience in hospitality is essential. This role offers competitive benefits and a commitment to diversity and inclusion.

Benefits

25% off in restaurants

50% off in Premier Inn Hotels

33 days annual leave

Discounts at shops and services

Qualifications

• Previous management experience in the hospitality industry or similar environment.
• Strong leadership skills with a passion for customer service.
• Excellent team management and communication skills.

Responsibilities

• Lead and motivate the team to ensure outstanding service.
• Manage daily operations within the hotel, including the bar and kitchen.
• Ensure health and safety standards are met throughout the hotel.

Skills

Team management

Customer service

Leadership

Job description

Benefits

• Whitbread Privilege Card giving you 25% off in our restaurants and up to 50% off in our Premier Inn Hotels.
• 33 days annual leave (including bank holidays)
• Get discounts at shops, your utility bills, travel, cinema trips, supermarkets and more through Perks at Work.

What you’ll do

• Lead and motivate our team of Front of House and Housekeeping Back of House, Maintenance to ensure outstanding service and compliance with our brand standards.
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK's number one.
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities.
• Ensure health and safety standards are met throughout the hotel and oversee food service operations to maintain our high-quality standards.

Qualifications

• Previous management experience in the hospitality industry or similar environment where you led a team to success.
• Strong leadership skills with a passion for customer service.
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels.
• Commitment to safety and maintaining high standards of service.
• Become the leader of a hospitality Dream Team and take hotel management at Premier Inn to even greater levels of guest satisfaction.

About Premier Inn

As a Hotel Manager at the UK's leading hotel brand, you'll be taking our famous name to more guests, keeping our unique culture alive with your team and using your management experience and skills to make your hotel a success.

As the leader of the hotel, you're responsible for the safety of everyone within it. Manage your team, develop them, bring out the best in them and be rewarded with a vibrant Premier Inn that delights guests time and time again.

Be a part of Premier Inn – a Great British business. At Premier Inn, we do hotel jobs differently. Award-winning training. All the support you need to develop. And brilliant career prospects with the UK's biggest hotel brand. It's about giving our own people a great experience, so they give our guests the great all-round experience they expect from us. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.