Hotel Manager

Atlas Hotels; Birmingham; On-site; GBP 40,000 - 49,000; Full time

Job summary

A leading hotel chain in Birmingham is seeking an experienced Hotel Manager for the Holiday Inn Express Birmingham Airport NEC. This role involves leading a team, ensuring exceptional guest experiences, and managing operational standards. The ideal candidate will have a strong background in hotel management and demonstrable leadership skills. You will benefit from great perks including discounted hotel stays, employee bonuses, and access to various health plans. Join a dynamic team dedicated to providing outstanding hospitality.

Benefits

Employee discounts on hotel stays

Bonus cash payment after 2 years

Health plan for employees

Monthly cash rewards

Employee referral programme

Free counselling services

Qualifications

• Experience leading a team to success in a customer-facing environment.
• Experience managing costs and KPIs effectively.
• Familiarity with standard operating procedures.

Responsibilities

• Lead and motivate the hotel team for optimal performance.
• Ensure guest satisfaction and manage feedback effectively.
• Conduct team coaching and manage performance.

Skills

Leadership skills

Engaging style able to motivate others

Employee engagement skills

Excellent customer service skills

Organised and systematic

Job description

Overview

Hours: 40 hours across 5 days per week

Salary: up to 48050 per annum

Atlas Hotels is hiring a Hotel Manager at the Holiday Inn Express Birmingham Airport NEC

Have you got previous experience of leading a team in a Hotel Operations environment? Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests all whilst being accountable for running a profitable, safe and well-maintained hotel.

In return you will receive great benefits including:

• Hotel rooms across our 59 hotels (Holiday Inn Express Hampton by Hilton and Holiday Inn) at only 25 per night with 50% off food and drink
• Worldwide substantial employee discount at 6600 IHG Hotels across the globe
• A bonus cash payment every year from 2 years of service as a thank you for staying with Atlas Hotels
• Atlas Friends & Family Discount offering up to a 45% discount for Friends & Family of Atlas employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee giving you money off dental / optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service access to free counselling and wellness support with a 24 hour helpline
• Auto-enrolment pension scheme through The Peoples Pension
• Employee referral programme paying out 250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, enabling you to work in hospitality while maintaining work-life balance
• Free / discounted food when on shift
• Performance-related bonus of up to 20%

What does a Hotel Manager do

Your Team :

• Responsible for performance development and retention of the hotel team, understanding what makes your team tick and how to best lead, engage with, motivate and recognise them
• Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
• Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
• Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough Atlas Hero Induction and positive probationary experience
• Responsible for rewarding great performance consistently, fairly and regularly to create and maintain a culture of recognition where employees feel appreciated
• Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
• Respect employees’ home lives and cultivate a work-life balance, providing 4 weeks worth of rotas and taking a fair approach to rostering
• Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times

Your Guests and Your Hotel :

• Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
• Role model excellent guest interactions on a daily basis, supporting service recovery and ensuring every guest leaves happy
• Understand guest feedback, interpret trends and create action plans to address areas of dissatisfaction / low score drivers, engaging with stakeholders outside of your hotel (Divisional Manager and Central Support)
• Responsible for ensuring the hotel passes all evaluations and audits with flying colours

What Experience do I need

• Experience leading a team to success in a fast-paced, customer-facing service environment
• Experience managing costs within your control for your property in line with personal objectives and KPIs
• Experience working in an environment with clear frameworks and standard operating procedures
• Leading an operational team with various skills and specialisms
• Experience coaching Team Members to reach their full potential and handling tough conversations when required

What Skills do I need

• Leadership skills
• Engaging style able to motivate others towards a shared goal
• Employee engagement skills; understanding of motivational and engagement practices
• Good level of emotional intelligence; understands own and others’ emotions, ability to unite teams behind a goal and inspire action
• Communicative, able to communicate effectively at all levels
• Organised and systematic
• Excellent customer service skills
• Drive Continuous Improvement in self and others

Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.

So why not Click now to become our Hotel Manager and enter into a World of Opportunity!

#IND123

Required Experience :

Manager

Key Skills

Food Handling,Hospitality Management,Hotel Experience,Hospitality Experience,GM Vehicles,Management Experience,Profit & Loss,Revenue Management,Hotel Management,Operations Management,Budgeting,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1