Hotel Leisure Assistant

John Lewis Partnership; Poole; Hybrid; GBP 7,000 - 9,400; Part time

Job summary

John Lewis Partnership is seeking a warm, friendly hospitality professional to deliver outstanding guest service in our hotel restaurant and bar. You will greet guests, answer questions, share knowledge on drinks and food, take orders, and collaborate with the kitchen team in a quality-focused environment.

Part-time hours (15 per week) are Thursday 17:30–22:30 and Saturday 11:30–22:30, with a focus on guest experience and safety. DBS checks may be required during recruitment.

Qualifications

• Experience in frontline hospitality and guest service.
• Knowledge of food and drinks with allergen awareness.
• Ability to upsell and handle queries politely.

Responsibilities

• Provide consistently outstanding customer service in bar and restaurant operations.
• Interact with guests, take orders, check back and assist with queries.
• Liaise with the kitchen team and resolve guest concerns at first contact.
• Maintain hygiene standards and complete cleaning schedules.
• Handle payments in line with hotel standards and use PPE correctly.
• Support other hotel departments and contribute to improvements.

Skills

Customer service

Hospitality

Communication skills

Allergen awareness

Tools

POS system

Cash handling

Job description

About the role

To provide consistently outstanding customer service as a warm and friendly Partner, excelling in both bar and restaurant operations, and flexibly supporting other hotel departments to ensure an unrivalled guest experience and contribute to the and profitable running of your hotel in order to achieve business and personal objectives, along with those of your team and the hotel.

• Represent our brand well by always giving guests and team members excellent service.

• Interacting with guests, sharing product knowledge on drinks and food., while taking orders, checking back, and assisting with queries, clearing down and setting tables, as per operational standards

• Liaising with the kitchen team

• Resolving guest queries/complaints at the first point of contact.

• Upholding all policies and standards of food hygiene and cleanliness, including the completion of daily and weekly cleaning schedules

• Payment handling in accordance with hotel standards.

• Correct use of PPE.

• Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.

• Assisting other departments within the hotel when required.

• Development of personal knowledge of food and drinks, allergen awareness and confidently dealing with guest allergen queries.

• Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.

• Act in line with the Partnership's goals and democratic rules, working together as co-owners, and showing customers and colleagues that this is a better way to do business.

• Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.

• Keep learning and growing in your job and as a person. Look for ways to do more, do better, or do things differently. Always be involved and share your knowledge in your profession.

• Value the diverse experiences people bring to the Partnership, as this helps us make fairer and better decisions.

Further information on our Partnership Hotels can be found here: https://www.jlpjobs.com/about-the-partnership/partnership-hotels/

Part time work (15 hours a week) working Thursday 17:30 - 22:30 and Saturday 11:30 - 22:30 each week

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.