Hotel Indigo ManchesterReservations Coordinator

Aimbridge EMEA; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality provider in Manchester is looking for a Reservations Coordinator. In this role, you will oversee the reservations process, ensuring guests have a seamless experience. You will manage room inventory and work closely with reservation agents. Ideal candidates will possess excellent communication and analytical skills, with a passion for providing exceptional guest experiences.

Benefits

Industry leading training opportunities

Hotel discounts portfolio wide

24/7 access to employee assistance programme

Qualifications

• Extensive experience in creating and implementing strategies.
• Ability to effectively interact with stakeholders and present information clearly.
• Strong skills to identify issues through analysis and resolve them.

Responsibilities

• Oversee the reservations process to ensure a seamless guest experience.
• Manage room inventory and rates effectively.
• Communicate with guests and hotel departments accurately.

Skills

Excellent communication skills

Analytical and problem-solving skills

Attention to detail

Industry experience

Job description

As our Reservations Coordinator, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

Qualifications

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data.
• Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our 'people first' approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Hotel Indigo Manchester 6 Todd Street, Manchester, Lancashire, M3 1WU, Hotel Indigo. Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world's largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size within the next three to five years, our hotels are usually located in the 'arty' part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood - delivering an experience that is truly reflective of the local culture, character and geography. This hotel is managed by Interstate Hotels; a world leading Management Company that operates over 450 franchised and independent hotels globally, working in partnership with the biggest brands in hospitality.

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions