Hotel Indigo ManchesterNight Porter

Aimbridge EMEA; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking a Night Porter to ensure the security and comfort of guests at night. This role requires strong attention to detail, good communication, and customer service skills, with responsibilities ranging from conducting security checks to assisting with breakfast preparation. Applicants must be 18 or older and comfortable with overnight shifts. Benefits include training opportunities, hotel discounts, and employee assistance programs.

Benefits

Industry leading training and development

Hotel discounts portfolio wide

Access to Stream for financial wellbeing

24/7 employee assistance programme

Uncapped incentives

Qualifications

• Must be age 18 or above.
• Ability to handle guest complaints courteously.
• Minimum of 2 security checks during night hours.

Responsibilities

• Ensure safety and security of hotel guests and staff.
• Prepare breakfast for 6am daily.
• Support operations in food and beverage and maintenance.

Skills

Strong attention to detail

Good communication skills

Customer service skills

Ability to work overnight shifts

Approachable and friendly

Job description

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
• Age requirement: Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel. Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Hotel Indigo Manchester 6 Todd Street, Manchester, Lancashire, M3 1WU, Hotel Indigo. Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world's largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size within the next three to five years, our hotels are usually located in the "arty" part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood - delivering an experience that is truly reflective of the local culture, character and geography. This hotel is managed by Interstate Hotels; a world leading Management Company that operates over 450 franchised and independent hotels globally, working in partnership with the biggest brands in hospitality.

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions