Hotel General Manager

KBC Associates; West Kingsdown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hotel management firm in West Kingsdown is seeking an experienced General Manager to oversee operations and ensure excellent guest service. The ideal candidate will have a Food and Beverage background and a track record in hotel leadership. This position offers a competitive salary of 80K plus a 20% bonus. Strong candidates will have experience managing branded hotels and will demonstrate a commitment to guest satisfaction and brand compliance.

Qualifications

• Minimum of 2-3 years in a senior hotel leadership position.
• Experience in Food & Beverage and Events.
• Management of a small to medium sized branded hotel.
• Experience in a branded property is preferable.

Responsibilities

• Oversee all daily hotel operations ensuring efficient service delivery.
• Develop long-term business plans aligned with market trends.
• Monitor guest feedback and enhance satisfaction scores.
• Maintain brand compliance and ensure strong performance.

Skills

Operations Management

Financial Leadership

Guest Experience Management

Brand Compliance

Job description

80K plus 20% bonus

Searching for an experienced General Manager to manage the hotel and operations of a branded, limited hotel. You will join a high performing team and have a strong focus on the delivery of excellent guest service as well as the performance of the business. As General Manager you would come from a Food and Beverage Background. You will be expected to develop a strong team to achieve exceptional performance across the key indicators of profit, guest experience.

Key Responsibilities

• Operations Management
  • Oversee all daily hotel operations ensuring efficient, smooth, and brand-compliant service delivery.
  • Maintain a strong visible presence throughout the property, engaging with guests and staff.
  • Ensure all brand standards are implemented and maintained.
  • Manage property maintenance and capital planning to protect the asset and brand reputation.
  • Oversee health, safety, fire, and legal compliance with UK statutory obligations.
• Strategic & Financial Leadership
  • Work with the finance and commercial teams to deliver the property’s commercial strategy, budgeting, and forecasting.
  • Deliver annual financial goals including occupancy.
  • Maintain cost discipline and drive profitability through smart operational efficiencies.
  • Provide accurate monthly reports and performance commentary.
  • Develop and execute long-term business plans aligned with market trends and brand positioning.
• Brand & Guest Experience
  • Monitor and respond to guest feedback.
  • Implement initiatives to continually enhance guest satisfaction scores and loyalty participation.
  • Ensure service delivery consistency across all departments.
• Franchise & Brand Relationship Management
  • Maintain brand compliance and strong performance.
  • Ensure timely completion of brand reporting, QA audits, and training obligations.
  • Attend franchise or brand‑mandated meetings.

Candidate’s Minimum Requirements

• A minimum of 2-3 years in a senior hotel leadership position (General Manager or Hotel Manager level).
• Experience of Food & Beverage and Events.
• Experience of managing a small to medium sized branded hotel.
• Experience in a branded property is preferable.