Hotel General Manager

Flow Recruitment Ltd; Keswick; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel operator in Cumbria is seeking a General Manager for their flagship hotel in the Lake District. The ideal candidate will have extensive experience in hotel leadership and a passion for hospitality. Key responsibilities include overseeing operations and driving growth. This role offers the opportunity to shape the guest experience and lead a high-performing team.

Qualifications

• Minimum 5 years’ experience in senior hotel leadership, ideally within a luxury environment.
• Proven track record of driving revenue and managing costs.
• Hands-on leader capable of inspiring a diverse team.

Responsibilities

• Lead daily operations across hotel, spa, and F&B departments.
• Drive commercial initiatives across various services.
• Ensure consistent service delivery and implement quality assurance.

Skills

Financial acumen

Leadership

Interpersonal skills

Hospitality passion

Job description

Our client is a leading Hotel operator based in Cumbria. They are currently looking to recruit a General Manager for their flagship Hotel operation, based in the heart of the picturesque Lake District.

This is a rare opportunity to lead one of the UK’s most iconic spa-hotel destinations. Following the internal promotion of our clients General Manager, who has successfully led the hotel since 2020, we are looking for a strategic and commercially focused leader to continue that legacy, enhance the hotel's profile, and drive growth.

You’ll be the figurehead of the hotel — combining strategic vision with hands‑on leadership, inspiring your team, engaging with guests, and overseeing all areas of the operation. You will enjoy autonomy within an agile business, with strong support from our clients Group Operations Manager and dedicated central teams in HR, Finance, Marketing, Revenue, and Central Reservations.

Key Responsibilities

• Lead daily operations across hotel, spa, and F&B departments, ensuring excellence and cohesion
• Own full financial responsibility including budgeting, P&L performance, and cost control
• Instigate and oversee commercial initiatives across weddings, spa, dining, and seasonal campaigns
• Guide your departmental managers in executing effective marketing and revenue strategies
• Monitor and respond to guest feedback to drive continuous improvement
• Ensure consistent service delivery across all departments and implement quality assurance systems
• Mentor, coach, and grow a high‑performing team, with a focus on accountability, service, and development
• Drive innovation in wellness, sustainability, and guest experience in collaboration with the leadership team
• Represent the hotel professionally in the local community and wider industry
• Ensure full compliance with all licensing, health & safety, and environmental regulations

About You

You may already be a seasoned General Manager, or an ambitious Deputy GM ready for the next step. Equally, this could suit someone in a comparable role looking for a more autonomous environment where you can make a genuine impact.

• Minimum 5 years’ experience in senior hotel leadership, ideally within a luxury, resort, or high‑volume environment
• Strong financial acumen with a proven track record of driving revenue, managing costs, and delivering profitability
• Energetic and enthusiastic with a positive attitude
• Natural leader with excellent interpersonal skills, capable of inspiring confidence and loyalty across a large and diverse team. Hands on when needed.
• Passionate about hospitality and creating unforgettable guest experiences
• Able to act as a credible figurehead for the hotel, engaging confidently with guests, owners, and external stakeholders
• Experience or understanding of spa operations and weddings/events is highly desirable