Hotel Front Desk Specialist - Guest Experience Champion

Klarent Hospitality Limited; Newbridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company is seeking a passionate Receptionist to provide exceptional front desk services to guests. This role involves effective guest interaction during check-in and check-out, as well as assisting with audits and communication with management. Ideal candidates will possess strong organizational skills, a positive attitude, and a commitment to delivering excellent customer experiences. The company offers opportunities for growth, rewards for hard work, and various team benefits, including cash incentives and development opportunities.

Benefits

Cash incentives

Meals provided

Discounted hotel stays

Fully funded apprenticeships

Pension enrolment

Qualifications

• Passionate with a willingness to learn.
• Excellent customer service skills and able to handle guest queries effectively.
• Competent level of IT proficiency.
• Ability to work flexible hours including weekends.

Responsibilities

• Provide exceptional reception services to guests.
• Manage check-in and check-out procedures efficiently.
• Assist with audits and maintain communication with management.
• Maximize room occupancy through up-selling techniques.

Skills

Positive attitude

Good organizational skills

Resilience

Customer service

IT proficiency

Job description

A hospitality company is seeking a passionate Receptionist to provide exceptional front desk services to guests. This role involves effective guest interaction during check-in and check-out, as well as assisting with audits and communication with management. Ideal candidates will possess strong organizational skills, a positive attitude, and a commitment to delivering excellent customer experiences. The company offers opportunities for growth, rewards for hard work, and various team benefits, including cash incentives and development opportunities.