Hotel Front Desk Concierge – Guest Experience

Thwaites; Penrith; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hotel company in Penrith is seeking a Receptionist to be the public face of their hotel. You will play a crucial role in ensuring thousands of guests receive a warm welcome and have a pleasant experience. The ideal candidate should have a warm demeanor, excellent communication skills, and the ability to stay calm under pressure. In return for your dedication, this role offers a competitive salary, good work-life balance, and various employee benefits, enhancing your career progression opportunities.

Benefits

Competitive salary, negotiable depending on experience

Wage access up to 40% as earned

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Supportive work environment

Qualifications

• Passionate about providing a great guest experience.
• Able to give the warmest of welcomes no matter the situation.
• Capable of handling unexpected circumstances effortlessly.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Provide information about hotel facilities and services.
• Upsell rooms and other hotel facilities.

Skills

Warm demeanor

Strong communication

Ability to remain calm under pressure

Job description

A prominent hotel company in Penrith is seeking a Receptionist to be the public face of their hotel. You will play a crucial role in ensuring thousands of guests receive a warm welcome and have a pleasant experience. The ideal candidate should have a warm demeanor, excellent communication skills, and the ability to stay calm under pressure. In return for your dedication, this role offers a competitive salary, good work-life balance, and various employee benefits, enhancing your career progression opportunities.