Hotel Duty Manager - Ops & Guest Experience Leader

IBIS BUDGET; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading budget hotel chain is seeking a Duty Manager to oversee hotel operations and ensure high-quality guest experiences. The role involves coordinating various departments, managing staff, and maintaining service standards. Ideal candidates will possess strong leadership skills and be able to handle complex situations. Flexibility in hours and the ability to work under pressure are essential. This is a full-time role based in Greater London.

Qualifications

• Experience in a customer-facing role, ideally in hospitality.
• Ability to manage a diverse team and foster talent.
• Strong problem-solving skills in high-pressure situations.

Responsibilities

• Report to the General Manager and manage operations in their absence.
• Coordinate all aspects of the operation for optimal function.
• Create a service-focused culture within the team.

Skills

Opera Cloud

Leadership

Able to handle complex situations and guest queries

Working under pressure

Dealing with complaints

Managing delayed flights

Assisting other departments as needed

H&S awareness

Fire Marshall and First Aid will be an advantage

Job description

A leading budget hotel chain is seeking a Duty Manager to oversee hotel operations and ensure high-quality guest experiences. The role involves coordinating various departments, managing staff, and maintaining service standards. Ideal candidates will possess strong leadership skills and be able to handle complex situations. Flexibility in hours and the ability to work under pressure are essential. This is a full-time role based in Greater London.