Hotel Duty Manager: Lead Guest Experience & Team

Leonardo Hotels; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a Duty Manager to oversee daily operations and enhance guest experiences. In this role, you will supervise the team, greet guests, and ensure exceptional service delivery. The ideal candidate will have strong operational knowledge and problem-solving skills. Join us for a vibrant and rewarding career in hospitality, with numerous perks including special rates on hotel rooms and training programs.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing training programs

Qualifications

• Experience working in a branded hotel or restaurant is preferable.
• Ability to manage conflicts or complaints seamlessly.
• Strong ability to collaborate with HR.

Responsibilities

• Supervise day-to-day hotel operations and staff.
• Greet guests and motivate the team.
• Support managers with interviews and recruitments.
• Coach and train new starters.

Skills

Operational knowledge

Problem-solving skills

Coaching and training

Interpersonal skills

Job description

A leading hotel chain in Greater London is seeking a Duty Manager to oversee daily operations and enhance guest experiences. In this role, you will supervise the team, greet guests, and ensure exceptional service delivery. The ideal candidate will have strong operational knowledge and problem-solving skills. Join us for a vibrant and rewarding career in hospitality, with numerous perks including special rates on hotel rooms and training programs.