Hotel - Duty Manager

Premier Inn; York and North Yorkshire; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Permanent contract

Guaranteed hours

Whitbread Benefits Card

Job summary

Premier Inn York North West is seeking a Duty Manager to lead hotel operations on shifts, coordinating reception, housekeeping and the restaurant to ensure a great guest stay.

You’ll motivate and coach colleagues, resolve guest questions, manage issues, and work with the Hotel Manager to keep things running smoothly. Prior hotel experience isn’t required; leadership in retail or service roles is welcome.

Qualifications

• Experience leading people in busy customer-facing environments.
• Ability to coach and develop staff.
• Strong communication and decision-making skills.

Responsibilities

• Lead hotel shifts and deliver pre-shift briefings.
• Support and coach team members throughout the day.
• Assist guests with questions and resolve issues.
• Cover different departments from reception to restaurant as needed.
• Identify and fix issues early to keep guests safe and the hotel running smoothly.

Skills

Team leadership

Decision making

Customer service

Shift management

Coaching

Communication

Calm under pressure

Job description

Duty Manager – York North West Premier Inn

We’re currently recruiting in our York North West Premier Inn.

Working 37.5 hours per week, paying up to £13.86 per hour.

Pay, hours and location

Pay: Up to £13.86 per hour

Contract: Permanent – we don’t do zero-hours contracts.

Hours: 37.5 guaranteed hours per week.

Location: White Rose Close York Business Park, Nether Poppleton, York, North Yorkshire, YO26 6RL

Shifts: Includes evenings, weekends and busy guest periods.

What you’ll do

As Duty Manager, you’ll help lead the hotel during your shift. You’ll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You’ll:

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the dayHelp guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

This isn’t a role where you stand back and supervise.

You’ll be out on the floor, helping your team wherever you’re needed.

You don’t need hotel experience

Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.

If you’ve led people before, we can teach you the hotel.

You may have worked as a:

• Team Leader
• Supervisor
• Shift Manager
• Assistant Manager

Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.

What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.

Why join Premier Inn?

We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.

As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.

If you’re ambitious, we’ll help you keep moving.

What you’ll get

• Permanent contract with guaranteed hours
• Full training and support from day one
• A clear career path with real opportunities to progress
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Enjoy leading by example
• Stay calm under pressure
• Take ownership instead of waiting to be asked
• Want a role where every day is different…

…then we’d love to hear from you.