Hotel Duty Manager

Premier Inn; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel establishment in Norwich seeks a Duty Manager to lead a high-performing team while ensuring exceptional guest experiences. The ideal candidate has experience in retail or related fields, strong leadership and communication skills, and a commitment to customer service. This fixed-term role offers a pay rate of up to £13.36 per hour for 24 hours per week.

Benefits

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts on various services

Qualifications

• Experience in leading teams in retail or similar environments.
• Ability to deliver outstanding customer service.
• Strong communication and organizational skills.

Responsibilities

• Manage a high-performing team to ensure smooth hotel operations.
• Ensure adherence to health & safety standards.
• Create an exceptional guest experience.

Skills

Leadership

Customer experience

Communication

Organizational skills

Job description

Duty Manager - Norwich City Centre (Duke Street) Premier Inn

Come and be a Duty Manager at Premier Inn in Norwich City Centre (Duke Street).

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £13.36 per hour

CONTRACT TYPE: Fixed term Contract until 26/02/2026 – we don’t do zero hours contracts!

HOURS: 24 hours a week

LOCATION: Duke St, Norwich NR3 3AP

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at Norwich City Centre (Duke Street) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.