Hotel Duty Manager

Premier Inn; London Borough of Lambeth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality chain in London is seeking a Duty Manager to lead their team at the Clapham location. The role requires strong leadership and customer service skills to ensure guests have a welcoming and safe experience. Ideal candidates will have prior leadership experience, particularly in retail. The position offers a fixed-term contract with competitive pay and numerous employee benefits, including training and discounts.

Benefits

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts on various services

Qualifications

• Experience in a leadership role, preferably in a retail environment.
• Ability to inspire and lead a team.
• Strong customer service skills.

Responsibilities

• Manage a high-performing team to ensure smooth hotel operations.
• Deliver outstanding guest experiences.
• Maintain health & safety standards.

Skills

Leadership

Customer service

Communication

Organizational skills

Job description

Duty Manager - London Clapham Premier Inn

Come and be a Duty Manager at London Clapham Premier Inn.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £15.36 per hour

CONTRACT TYPE: Fixed Term Contract until 26/02/2026

HOURS: 37.5 hours a week

LOCATION: London Clapham Premier Inn
638-640 Wandsworth Rd, London, SW8 3JW

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.

• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.

• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.

• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at London Clapham Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.