Hotel - Duty Manager

Premier-Inn; High Wycombe; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension scheme

Save As You Earn

Discounts on shopping travel cinema

Job summary

Premier Inn in High Wycombe is seeking a Duty Manager to lead shifts, support reception, housekeeping and the restaurant, ensuring guests have a great stay and the team has what it needs. You’ll work on the floor, lead by example and coordinate with managers to keep the hotel running smoothly.

This fixed-term role offers guaranteed hours and opportunities to progress within Premier Inn as you gain hands-on leadership experience across departments.

Qualifications

• You’ll be confident making decisions and helping guests.
• You’ll enjoy helping people and leading by example.
• You’ll stay calm when things get busy and maintain service quality.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Leadership

Team management

Customer service

Decision making

Calm under pressure

Job description

Duty Manager – High Wycombe / Beaconsfield Premier Inn

This isn’t a desk job.

You’ll spend your shift helping guests, leading your team and keeping the hotel running smoothly.

One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush.

If you enjoy leading from the front, solving problems and making things happen, this could be your next step.

And if you’d like to become a Hotel Manager one day, this is a brilliant place to start.

A conditional sale of the hotel has been agreed and this role may be in scope to TUPE transfer to a new employer.

Pay, hours and location

Pay: Up to £13.86 per hour

Contract: Fixed-term contract until 01/01/2027 – we don’t do zero-hours contracts.

Hours: 30 guaranteed hours per week.

Location: High Wycombe / Beaconsfield Premier Inn - Thanstead Farm London Rd, Loudwater, Near High Wycombe, Bucks, HP10 9YL

Shifts:Includes evenings, weekends and busy guest periods.

What you’ll do

As Duty Manager, you’ll help lead the hotel during your shift. You’ll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You’ll:

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

This isn’t a role where you stand back and supervise.

You’ll be out on the floor, helping your team wherever you’re needed.

You don’t need hotel experience

Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.

If you’ve led people before, we can teach you the hotel.

You may have worked as a:

• Team Leader
• Supervisor
• Shift Manager
• Assistant Manager

Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.

What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.

Why join Premier Inn?

We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.

As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.

If you’re ambitious, we’ll help you keep moving.

What you’ll get

• Fixed-term contract with guaranteed hours
• Full training and support from day one
• A clear career path with real opportunities to progress
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Enjoy leading by example
• Stay calm under pressure
• Take ownership instead of waiting to be asked
• Want a role where every day is different…

…then we’d love to hear from you.