Hotel Duty Manager

Premier Inn; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known hospitality company in Harrogate is seeking a Duty Manager to lead a team in delivering excellent customer service and managing hotel operations. The ideal candidate will have prior leadership experience, preferably in retail, and be skilled in inspiring others to create a welcoming environment. The role offers a competitive pay rate and a permanent contract with numerous employee benefits.

Benefits

Training and career support

Whitbread Benefits Card

Pension and saving schemes

Discounts on various services

Qualifications

• Experience in a retail or leadership role is essential.
• Must possess skills to inspire and lead a team.
• Outstanding customer experience delivery is a must.

Responsibilities

• Manage a high-performing team to ensure hotel operations.
• Maintain health & safety standards and enhance guest experiences.

Skills

Leadership experience

Customer service orientation

Communication skills

Organisational skills

Job description

Duty Manager - Harrogate Town Centre Premier Inn

Come and be a Duty Manager at Premier Inn in Harrogate.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £13.36 per hour

CONTRACT TYPE: Permanent – we don’t do zero hours contracts!

HOURS: 40 hours a week

LOCATION: Harrogate Town Centre Premier Inn
9 Springfield Ave, Harrogate, HG1 2HR

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at Harrogate Town Centre Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.