Hotel Duty Manager

The Newt in Somerset; Castle Cary; On-site; GBP 31,000 - 37,000; Full time

Job summary

A luxury boutique hotel in the UK seeks a Duty Manager to oversee guest services and team operations. The ideal candidate will possess hospitality experience, excellent attention to detail, and solid time management skills. Responsibilities include managing daily operations, leading the host team, and ensuring exceptional guest experiences. The position offers competitive pay and remarkable benefits, including gym access, discounts, and opportunities for personal and professional development.

Benefits

Complimentary gym access

Employee discounts for online purchases

Complimentary garden membership

30% discount at restaurants

Employee recognition programmes

Access to Employee Assistance Programme

Complimentary meals while on shift

Variety of team engagement activities

Qualifications

• Experience in the hospitality industry is essential.
• Attention to detail for exceptional guest care.
• Strong time management and prioritisation skills required.

Responsibilities

• Manage daily operations and ensure exceptional guest experience.
• Provide leadership and guidance to the host team.
• Conduct recruitment, training, and development of team members.

Skills

Hospitality industry experience

High attention to detail

Excellent time management

Microsoft Office skills

Job description

Hotel Duty Manager

£31,930 per annum plus tronc and fantastic benefits

40 hours over 5 days per week

Take a look at our website

Advert closes: 6th January 2025

Join us at the Best Boutique Hotel in the UK. Be the centre of the Guest Experience at The Newt in Somerset as our Duty Manager and be the key to our world of luxury and wonderment

Our Hotel Duty Managers

Our host team work to deliver a seamless guest journey from pre-arrival to post-stay communications and interactions. As one of our self-motivated, confident and personable Duty Managers you will aid in guiding the host team through daily operations and ensure that all guests have their needs looked after whilst on the estate. You will perform daily Duty Manager shifts being the point of contact of our guests, and will be responsible for the ensuring the highest levels of guest care from hosting tours, ensuring our guests are welcomed and return guests acknowledged. You will also aid in the recruitment, training, development and pastoral care of the team.. To perform in this role ideally you will have:

• Hospitality industry experience
• High attention to detail
• Excellent time management and prioritisation skills
• Microsoft office and basic computer skills

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Stay in shape with our complimentary use of our gym and wellbeing classes
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
• The opportunity to ensure your views are heard and shape the future of the business via our Employee Engine Room.
• Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
• Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
• We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
• Support from our Employee Assistance Programme for both yourself and your family
• A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
• Access your earnings at anytime with Wagestream, with access to nationwide brand discounts
• Up to 30 days annual leave each year for our full-time team

Who are we - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.