Hotel - Duty Manager

Whitbread PLC; Abingdon; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career progression

Whitbread Benefits Card

Pension scheme

Staff discounts

Job summary

Whitbread PLC in Abingdon is seeking a Duty Manager to lead shifts across reception, housekeeping and the restaurant, ensuring guests have a great stay and the team has what it needs. You’ll be out on the floor, solving problems, coaching colleagues, and making decisions quickly, including evenings and weekends, with 40 guaranteed hours per week.

This permanent role offers full training, a defined career path toward Hotel Manager, and benefits such as Whitbread Rewards, a pension scheme and

Qualifications

• Experience leading teams in busy, customer-facing environments
• Confidence in making decisions and staying calm under pressure
• Able to work evenings, weekends and busy guest periods

Responsibilities

• Lead shifts across the hotel and brief the team
• Coach team members throughout the day
• Help guests with questions and resolve problems
• Support multiple departments from reception to the restaurant
• Spot issues early and fix them
• Keep guests safe and hotel running smoothly
• Collaborate with Hotel Manager and leadership team

Skills

Leadership

Customer service

Decision making

Problem solving

Communication

Job description

Duty Manager – Abingdon (A34) Premier Inn

This isn’t a desk job.

You’ll spend your shift helping guests, leading your team and keeping the hotel running smoothly.

One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush.

If you enjoy leading from the front, solving problems and making things happen, this could be your next step.

And if you’d like to become a Hotel Manager one day, this is a brilliant place to start.

Pay, hours and location

Pay: Up to £13.86 per hour

Contract:Permanent – we don’t do zero-hours contracts.

Hours: 40 guaranteed hours per week.

Location:Premier Inn (West), Marcham Road, Abingdon, OX14 1TZ

Shifts:Includes evenings, weekends and busy guest periods.

What you’ll do

As Duty Manager, you’ll help lead the hotel during your shift. You’ll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You’ll:

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

This isn’t a role where you stand back and supervise.

You’ll be out on the floor, helping your team wherever you’re needed.

You don’t need hotel experience

Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.

If you’ve led people before, we can teach you the hotel.

You may have worked as a:

• Team Leader
• Supervisor
• Shift Manager
• Assistant Manager

Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.

What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.

Why join Premier Inn?

We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.

As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.

If you’re ambitious, we’ll help you keep moving.

What you’ll get

• Permanent contract with guaranteed hours
• Full training and support from day one
• A clear career path with real opportunities to progress
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Enjoy leading by example
• Stay calm under pressure
• Take ownership instead of waiting to be asked
• Want a role where every day is different…