Hotel Director. Job in Leeds Education & Training Jobs

Royal Caribbean Group; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cruise line and hospitality company is seeking a Hotel Director to oversee the Hotel Operations onboard. The role involves managing all departments related to food & beverage, housekeeping, and guest relations, aimed at maximizing performance based on established KPIs. The ideal candidate will have significant experience in senior leadership within the luxury hospitality or cruise industry and possess strong communication, leadership, and problem-solving skills.

Qualifications

• Minimum of five years' experience in a senior leadership role in luxury hotels or cruise industry.
• Ability to lead with a global perspective in diverse environments.
• Knowledge of personalized service principles and guest satisfaction evaluation.

Responsibilities

• Oversee Hotel Operations functions onboard.
• Drive and maximize results on company targets and KPIs.
• Manage day-to-day operations of all departments in Hotel Operations.

Skills

Exceptional communication skills

Problem-solving

Decision making

Interpersonal skills

Leadership in diverse environments

Education

Bachelor's degree in hospitality management or related field

Tools

Intermediate computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.