Hotel Director

Royal Caribbean Group; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading cruise line company is seeking a Hotel Director responsible for overseeing hotel operations and maximizing company performance. The ideal candidate will have over five years of senior leadership experience in a luxury setting, with exceptional communication and leadership skills. This position requires strong knowledge of operational management and team development in a diverse environment.

Qualifications

• Minimum of five years' experience as a senior leader in luxury hotel or cruise industry.
• Ability to lead teams in diverse and dynamic environments.
• Strong knowledge of business and organizational planning processes.

Responsibilities

• Oversee the functions of Hotel Operations onboard the vessel.
• Accountable for maximizing positive results on company targets and performance indicators.
• Responsible for daily operation and performance of departments within Hotel Operations.

Skills

Exceptional communication

Problem-solving skills

Interpersonal skills

Leadership techniques

Education

Bachelor's degree in hospitality management or related field

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.