Hotel Butler - The Ritz - Front Office

The Ritz; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking a dedicated Butler to provide exceptional service and maintain 5-star standards. The ideal candidate has relevant experience, excellent customer service skills, and a professional demeanor. Responsibilities include anticipating guest needs and coordinating with various hotel departments. This role comes with competitive salary and several employee benefits.

Benefits

Highly competitive salary within the luxury London Hotel sector

Instant reward and recognition scheme

28 holidays (including bank holidays)

Learning & Development opportunities

Employee discount scheme

Free laundry service for tailored uniform

Complimentary meals on duty

Social events and activities

Season ticket loan

Wellness treatments

Pension scheme

Employee mental health assistance helpline

Employee Introductory Scheme(£600)

Training Fund Assistance

Qualifications

• Relevant experience in a 5-Star property or household equivalent is essential.
• Excellent customer service skills and discretion.
• Possess the ability to work under pressure and have strong organisational skills.
• Great command of the English language, both spoken and written.
• Display a polite and professional attitude to internal and external guests.

Responsibilities

• Provide unparalleled service to clients and guests.
• Ensure all facilities and requests are well taken care of.
• Anticipate and manage guest needs.
• Coordinate with other departments to maintain 5-star standards.

Skills

Excellent customer service skills

Strong organisational skills

Ability to work under pressure

Polite and professional attitude

Great command of English

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division as a Butler.

The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining The Ritz London’s 5-star luxury standards. As a Butler, you will be responsible for providing unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of, and needs are anticipated in advance and managed accordingly. Our butler will be working closely with other departments such as Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain the highest 5-star standards for our guests and their experiences.

ENTRY REQUIREMENTS

• Relevant experience in a 5-Star property or household equivalent is essential
• Excellent customer service skills and discretion
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.