Hotel Business Development & Solution Manager

Trip.com Travel Singapore Pte; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global travel service provider is looking for a Hotel BD & Solutions Manager in London. The ideal candidate will support hotel procurement and sourcing projects, using insights from data to optimize client satisfaction. This role involves direct client engagement and collaboration across departments. Strong communication, problem-solving skills, and a data-driven approach are essential.

Benefits

Career development opportunities

Flexible work arrangements

Company-sponsored events

Qualifications

• Experience in hotel procurement or sourcing projects.
• Ability to analyze hotel spend and usage patterns.
• Proficiency in presenting results and solution proposals.

Responsibilities

• Tailor hotel sourcing plans to client needs.
• Analyze opportunities for optimization in hotel services.
• Lead execution of hotel procurement projects.

Skills

Data-driven decision making

Project management

Client relationship building

Problem-solving

Effective communication

Job description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are seeking a proactive, data-driven, and operationally strong Hotel BD & Solutions Manager to support corporate hotel procurement and sourcing projects. This role is ideal for someone who thrives in a fast-paced, startup-like environment, where agility, ownership, and cross-functional collaboration are key to success.

You will be responsible for designing solutions and supporting hotel sourcing for global and regional clients - leveraging insights from travel data, engaging hotel suppliers, and leading project execution to optimize hotel content and client satisfaction. The ideal candidate is someone who doesn't just follow process - but builds and improves it. You'll play a hands-on role in both client-facing execution and internal coordination.

In this Role, you'll get to

• Understand client needs and tailor hotel sourcing plans to deliver cost savings and a better travel experience.
• Analyze hotel spend, usage patterns, and inventory to identify optimization opportunities and support decision-making.
• Design and deliver customized hotel sourcing solutions using data, tools and commercial insight.
• Lead end-to-end execution of hotel procurement-related projects, ensuring smooth implementation and quality outcomes.
• Present project results, recommendations, and solution proposals to internal and client stakeholders confidently.
• Support sales and account management teams in securing new business and renewing existing contracts.
• Build strong relationships with hotel partners and ensure high-quality, relevant hotel content is secured and maintained.
• Coordinate across internal departments (e.g., sales, leisure, finance, operations) to streamline workflows and meet project deadlines.
• Represent Trip.Biz professionally when engaging with suppliers and clients.
• Location: London.
• English is required.

What you\'ll Need to Succeed

• Independent & Solution-Oriented: Able to manage multiple workstreams with minimal supervision and strong judgment in task prioritization.
• Fast Learner: Quickly adapts to new tools, systems, and workflows.
• Proactive & Resourceful: Anticipates needs, seeks information without waiting for instruction, and proposes solutions to problems.
• Excellent Communicator: Clear, respectful, and professional communicator-both internally and externally-with strong presentation skills.
• Collaborative Mindset: A team player who contributes to shared goals and builds trust with stakeholders.
• Startup-Ready: Comfortable working in a less structured environment. Brings flexibility, initiative, and a willingness to build workflows from scratch when needed.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it\'s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What\'s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!