Hostel Night Recepcionist - Casual

Grupo SmartRental; Liverpool; On-site; GBP 22,000 - 28,000; Part time

Job summary

A dynamic property management company in Liverpool is seeking a hotel reception professional to manage guest check-in/check-out, handle inquiries, and ensure financial accuracy. Ideal candidates should have previous experience in hotel reception and strong customer service skills. The role offers a casual contract and opportunities for professional growth.

Benefits

Competitive salary

Possibility of professional development

Discounts on hotels, restaurants, and events

Additional sector discounts through Corporate Benefits

Qualifications

• Previous hotel reception or accounting experience preferred.
• Strong numerical and analytical skills.
• Excellent customer service and communication skills.
• Ability to work independently and handle stressful situations.
• Detail-oriented, organized, and reliable.

Responsibilities

• Welcome and check in/check out guests in a professional and courteous manner.
• Answer phone calls and handle guest inquiries, requests, and complaints.
• Perform night audit procedures.
• Prepare daily financial and occupancy reports.
• Monitor reservations, cancellations, and room availability.
• Ensure accurate posting of charges.
• Secure hotel premises during the night shift.
• Handle late arrivals and early departures.
• Support other departments with overnight requests.
• Maintain cleanliness at the reception and lobby area.

Skills

Numerical skills

Analytical skills

Customer service

Communication skills

Attention to detail

Organizational skills

Tools

Hotel management software (PMS)

MS Office

Job description

Join our SmartRental team!

SmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

What will you do?

• Welcome and check in/check out guests in a professional and courteous manner.
• Answer phone calls and handle guest inquiries, requests, and complaints.
• Perform night audit procedures to balance daily financial transactions (room charges, food & beverage, other revenue).
• Prepare and distribute daily financial and occupancy reports for management.
• Monitor reservations, cancellations, and room availability.
• Ensure accurate posting of room charges, payments, and adjustments.
• Secure hotel premises during the night shift, maintaining safety and security protocols.
• Handle late arrivals, early departures, and no-shows.
• Support other departments with overnight requests when necessary.
• Maintain cleanliness and order at the reception and lobby area.

What do we look for?

• Previous hotel reception or accounting experience preferred.
• Strong numerical and analytical skills.
• Excellent customer service and communication skills.
• Ability to work independently and handle stressful situations.
• Proficiency in hotel management software (PMS) and MS Office.
• Detail-oriented, organized, and reliable.

What do we offer?

• Casual contract.
• 🤝 Competitive salary.
• 🚀 Possibility of professional development and growth within an expanding company.
• 🎉 Discounts on our hotels, restaurants, and events. Additionally, we also offer discounts in multiple sectors through the Corporate Benefits platform.