Hostel Manager - YHA Ennerdale

YHA (England & Wales); England; On-site; GBP 32,000 - 38,000; Full time

Job summary

Join YHA Ennerdale as a Hostel Manager! Lead a friendly team, manage daily operations, and enhance guest experiences in a beautiful Lake District setting. Enjoy exclusive staff benefits, including free hostel stays and discount access while growing your career.

Benefits

10 nights free hostel stays per year

Access to staff discount and cash back portal

Free YHA Membership each year

Employee Assistance Program

Qualifications

• Proven experience in hospitality, managing teams.
• Excellent customer service skills and handling difficult situations.
• Experience managing operational budgets and P&L.

Responsibilities

• Day-to-day management of the hostel.
• Achieving targets across all operational aspects.
• Managing a team of employees and volunteers.

Skills

Customer Service

People Management

Managing Budgets

Food Safety

Basic IT Skills

Education

Food Safety Level 2

APLH Level 2

Tools

Microsoft Office

Job description

Hostel Manager

YHA Ennerdale, Cat Crag, Ennerdale Bridge, Cleator CA23 3AX

Permanent contract

Full time - 42.5 hours per week

£32,621 - £37,265 (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality management? YHA Ennerdale are looking for a Hostel Manager to lead their team!

If you want to get away from it all and catch a true taste of the Lake District, then YHA Ennerdale really is the hostel for you. Situated in a remote wooded valley and surrounded by fells, ridges and famous peaks, these converted forestry cottages make for a cosy rural retreat.

Perfect for outdoor activity breaks, the hostel is surrounded by great terrain for walking and cycling holidays, scaling ridges and scrambling. For the eco-conscious, YHA Ennerdale has an off-grid, hydro-electric power supply and even generates its own drinking water!

As a Hostel Manager you’ll be responsible for the day-to-day management of your hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Please note: YHA Ennerdale also has responsibility for YHA Black Sail

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
  
  

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Hostel Manager?

Required

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Achievement of targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure.
• Managing a team of employees and volunteers.
• Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.
  
  

What Skills and Experience do you need to be a Hostel Manager?

Our Hostel Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Proven experience of working within the hospitality industry - hotels, cafés, hostels
• Experience of people management - recruitment, induction, development, conducting reviews and managing performance
• Excellent customer service skills - experience of handling difficult situations
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Experience of managing P&Ls (profit and loss) and budgets - cash handling, managing a budget
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
  
  

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Hostel Manager

Keywords: General Manager, Hospitality Manager