Hostel Manager / Homelessness Services Manager (AWDO-P14076) in Birkenhead)

AWD online; Birkenhead; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading supported housing organization is seeking a Hostel Manager / Homelessness Services Manager in Birkenhead. The successful candidate will lead a dedicated team to provide high-quality support to residents. Key responsibilities include managing operations, ensuring compliance with safeguarding, and collaborating with partner agencies. Applicants should have experience in homelessness services and a commitment to inclusivity. This full-time role offers a competitive salary and benefits including a pension and generous leave.

Benefits

3% Pension Contribution

25 Days Annual Leave plus Bank Holidays

Qualifications

• Proven experience managing supported housing or homelessness services.
• In-depth understanding of safeguarding and homelessness legislation.
• Strong IT skills and familiarity with housing management systems.
• Commitment to equality, diversity and inclusion in service delivery.

Responsibilities

• Oversee day-to-day operations and ensure high-quality service delivery.
• Embed safeguarding into all service activities.
• Promote personalized, trauma-informed support for residents.
• Build effective relationships with local authorities and agencies.
• Maintain accurate records and quality monitoring.

Skills

Leadership

Communication

Organizational skills

Relationship building

IT skills

Tools

Mainstay or similar case management software

Job description

Hostel Manager / Homelessness Services Manager

An excellent opportunity for an experienced and compassionate leader to oversee a flagship supported housing service, empowering residents to achieve independence and stability within a safe and supportive environment.

If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Manager, Homeless Services Lead, Housing Support Manager, Hostel Team Leader, Homeless Service Manager

SALARY: circa. £36,000 per annum (negotiable depending on experience) + Benefits (3% Pension Contribution, 25 Days Annual Leave plus Bank Holidays)

LOCATION: Birkenhead, Wirral, North West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday, 09:00 to 17:00 (with some flexibility and occasional evening or weekend work)

JOB OVERVIEW

We have a fantastic new job opportunity for a Hostel Manager / Homelessness Services Manager to take operational responsibility for a leading supported accommodation service.

As a Hostel Manager / Homelessness Services Manager you will provide strong leadership to a dedicated team, ensuring that residents receive high-quality, person-centred support designed to promote wellbeing, resilience and independence.

The Hostel Manager / Homelessness Services Manager will maintain the highest standards of safeguarding, compliance and service quality while fostering a positive and inclusive culture of continuous improvement and collaboration with partner agencies.

DUTIES

• Lead and Manage Staff Teams: Oversee day‑to‑day operations and ensure consistent, high‑quality service delivery
• Safeguarding Leadership: Embed safeguarding into all service activities and staff practices
• Resident Support: Promote personalised, trauma‑informed support and resident involvement in planning
• Collaborate with Partners: Build effective relationships with local authorities, health and community agencies
• Performance and Compliance: Maintain accurate records and quality monitoring in line with regulations
• Budget and Resources: Contribute to financial planning and ensure value for money
• Team Development: Supervise and mentor staff through regular reviews and training opportunities
• Continuous Improvement: Drive service innovation and best practice across all areas of delivery
• Stakeholder Engagement: Represent the organisation at meetings and partnership events
• Health and Safety: Work with facilities leads to ensure a safe and compliant environment

CANDIDATE REQUIREMENTS

ESSENTIAL

• Proven experience of managing supported housing or homelessness services
• In‑depth understanding of safeguarding and homelessness legislation
• Excellent leadership, communication and organisational skills
• Ability to build effective relationships with partner agencies
• Strong IT skills and familiarity with housing management systems
• Commitment to equality, diversity and inclusion in service delivery

DESIRABLE

• Experience using Mainstay or similar case management software
• Knowledge of Psychologically Informed Environments and Trauma‑Informed Care
• Budget management and commissioning experience
• Understanding of funding applications, tenders or bids

This role requires an Enhanced DBS check

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14076