Host Team Member - Reception

Village Hotels - Farnborough; England; In loco; GBP 14.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gym Membership

Hotel stays

Food & drink discount

Friends & family discount

Brand discounts

Employee support

Descrizione del lavoro

Village Hotels Farnborough is seeking an Reception Host to be the first and last impression for guests. You will warmly greet arrivals, guide guests to self-service check-in terminals, and provide hands-on help to ensure a smooth check-in and departure.

You’ll handle guest questions, resolve issues with empathy, and upsell our food and beverage options. This busy role thrives on friendly energy, strong communication, and a team spirit that keeps the lobby welcoming at all times.

Competenze

• Experience delivering warm, personalised hospitality.
• Ability to assist guests at self-service check-in terminals.
• Willingness to upsell food and beverage.
• Positive, energetic attitude and problem solving.

Mansioni

• Give a genuine welcome to every guest.
• Direct guests to self-service terminals and assist as needed.
• Resolve complaints politely on the spot or escalate when necessary.

Conoscenze

Customer service

Communication

Teamwork

Problem solving

Guest relations

Descrizione del lavoro

The Role Outline: Your Shift at a Glance

As our Reception Host, you are the very first and absolute last impression a guest has of our hotel. You will confidently guide weary travellers through our self-service check-in terminals, seamlessly bridging the gap between digital efficiency and genuine human warmth to ensure every arrival and departure is flawless.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.

• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing

As our Reception Host, you are the engine of the shift. We trust you to handle:

• The Welcome: Delivering a genuinely warm and energetic greeting to every arrival. You will confidently direct guests to our self-service terminals, stepping in to provide hands-on assistance the second they look confused or frustrated.

• The Problem Solving: Dealing with complaints politely and proactively on the spot. You will use your emotional intelligence to read the situation, resolving issues immediately or escalating them smoothly to your manager when necessary.

• The Environment: Acting as the constant, approachable face of the hotel lobby. You will keep the front of house pristine, clear away stray glassware, and always be ready to answer questions or upsell our food and beverage facilities.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from £20 across 35 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.