Host Team Member

Village Hotels - Cardiff - Reception / Nights; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A modern hotel group in Cardiff is seeking a Receptionist to join their vibrant team. In this role, you will provide a warm welcome to guests, know every detail about the hotel and local area, and ensure outstanding guest experiences. Ideal candidates will possess strong communication skills, a proactive approach to problem-solving, and a memorable personality. You will enjoy benefits such as discounts on stays and food, flexible working hours, and regular team events.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

Excellent training and development programmes

Flexible working hours

Regular team events

Company Pension scheme

Qualifications

• Personality, and bags of it.
• A great memory to add that personal touch for returning guests.
• Strong communication skills.
• Ability to partner with other departments.

Responsibilities

• Ensure a warm welcome for all guests.
• Be knowledgeable about the hotel and local area.
• Proactively resolve guest issues.

Skills

Strong communication

Proactive problem solver

Team player

Great memory

Personality

Job description

First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems. Nothing is too much trouble.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• *T&C’s apply based on your contract

But what we need from you…

• Personality, and bags of it
• A great memory, to add that personal touch for returning guests
• Proactive problem solver
• A passion for delivering the best guest experience
• Strong communication
• Team player and ability to partner with other departments

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed