Host / Receptionist - Bloc (12 Month FTC)

Bruntwood; Greater Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading commercial property provider is seeking a Host in Manchester to deliver outstanding customer experiences. This role requires excellent communication skills, a can-do attitude, and experience in customer service. Successful candidates will manage enquiries, support events, and build lasting relationships with clients. A positive and energetic approach is essential, along with administrative experience.

Benefits

28 days holiday plus birthday off

24 hours a year volunteer time

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance cover

Up to 8% matched pension scheme

Discounts at leading retailers

Enhanced maternity/shared parental leave

Interest free learning loans

Qualifications

• Positive attitude and ability to adapt to a fast-paced environment.
• Experience in hospitality, retail or service sectors is essential.
• Able to interact with people on a human level.

Responsibilities

• Deliver excellent customer experience as the first point of contact.
• Build relationships with customers and support events.
• Manage enquiries and maintain high standards in communal areas.

Skills

Customer service

Communication

Attention to detail

Administrative experience

Hospitality experience

Tools

Microsoft Office

Google Workspace

Job description

Overview

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.

Job location and terms

You'll work in our wonderful Bloc building, located in Manchester City Centre Monday to Friday, 40 hours per week. Please note this is a 12 month fixed term contract.

Job purpose

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. It's important you are approachable and love speaking to people and building relationships. We welcome applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.

What will you be doing?

• Delivering a positive Customer Experience within the building
• Build lasting, long term, professional relationships with customers
• Be the first point of contact for all customers and visitors in the building
• Support and facilitate events and meetings within the building
• Facilitate new customer viewings to support the sales process
• Host the meeting rooms, coworking, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
• Collate all customer intelligence and update systems accordingly to support sales and retention
• Work as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
• Be a role model to promote wellbeing in the workplace
• Focus on continuous improvement, ensuring we add value, save time and make things simple for the customer
• Be basically brilliant, applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

What are we looking for?

• You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
• We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
• Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
• Digitally aware - the ability to use Microsoft/Google packages (Excel/Word) effectively
• You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
• Skills and experience in hospitality, retail or other service sectors
• Able to maintain high levels of energy and positivity throughout the day

What will you get?

• An opportunity to work with a friendly, passionate and experienced team
• Ability to contribute towards the growth of the company and its direction
• An exciting place to work and a challenging role, full of opportunity and new experiences
• Opportunities for progression in a growing company

On top of the salary advertised you will be entitled to a number of benefits including;

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills

About Bruntwood and our values

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

Our operations team make up a huge part of our workforce. It is incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive. We’re keen to see applications from diverse backgrounds and actively drive our selection process to be as inclusive as possible for interview. We’ll always do our best to accommodate any adjustments you need at interview. So please highlight this in your application form. If selected, we will get in touch and discuss this before your interview.

We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [e-mail] for an update. For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.