Host & Events Sr Coordinator

CBRE, Inc.; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global hospitality company is seeking an Assistant Casino Host to support casino marketing on board. The role involves engaging casino guests, managing promotional events, and maintaining marketing collateral. A strong customer service background and proficiency with various casino management software are essential. You will be responsible for player recruitment, daily reporting, and ensuring a vibrant atmosphere on the casino floor. Candidates should be detail-oriented and possess excellent organizational skills.

Qualifications

• Proven ability to create a fun environment for guests.
• Strong understanding of casino operations and marketing.
• Excellent organizational skills for daily reporting.

Responsibilities

• Promote a fun atmosphere for casino guests.
• Recruit new players for loyalty programs.
• Provide customer support during casino events.
• Report daily figures and promotional data.

Skills

Customer service

Casino marketing knowledge

Software proficiency (Aristocrat Oasis, CRMS)

Event management

Tools

Aristocrat Oasis

Omniview

Fidelio

Smartsheets

Job description

Assistant Casino Host (CAHA)

The introductory position of Assistant Casino Host (CAHA) will provide support to the Casino Host (CAHT) onboard each ship. The CAHA will assist in all onboard areas of Casino Marketing and VIP Services. This includes, but is not limited to, all administrative duties & reporting, pre and post cruise preparations, casino rewards and player program responsibilities, advertising & signage, casino tournaments, promotions, special events and casino groups. All duties and responsibilities are to be performed in accordance with Royal Caribbean International's The Royal Way, SQM Policies and Procedures, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

The position of Assistant Casino Host reports directly to the Casino Host. Player program and marketing guidance will be communicated to the shipboard casino teams from the Traveling Casino Host, Manager, Casino Marketing & VIP Services‑Shipside and/or Director of Casino Marketing. Casino Management may assign additional duties and responsibilities as needed in order to enhance the overall onboard gaming and guest experience to elevate NPS and drive revenue.

Responsibilities

• Create and promote a fun & exciting atmosphere for casino guests at all times.
• Diligently recruit new players to enroll in the Club Royale Rewards Program.
• Provide VIP services desk and casino floor coverage as needed to maximize guest interaction.
• Upsell, assist and operate Casino tournaments, events and promotions.
• Continuously learn and comprehend all casino segment operations, including Club Royale, Partnerships and Royal Reps.
• Be knowledgeable of all shoreside casino marketing offers, including terms & conditions of each offer and the qualifying components.
• Understand casino products and gaming, theoretical and actual win/loss, tier points, status and rewards efficient for verbal communication.
• Acquire a strong working knowledge of essential software systems: Aristocrat Oasis' Super Playmate & Omniview, Genesis Pit Watch, Fidelio, CRMS, Siebel, Silverware, Tournament Director and Multimedia, SharePoint and Smartsheets.
• Learn all aspects of Business Intelligence reporting, Arrivals Report, Player Tracking File, Tier Ranking report, EOV Report, Host Folio Comp Report, OBC Report, F&Q Report, Crystal reporting and all Closing Voyage paperwork.
• Daily reporting, including but not limited to collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures, all within set timeframes.
• Export Oasis and Bravo reports to monitor the daily play of all casino members and issue complimentary items based on play.
• Daily preparation for all complimentary issuance; including instant rewards certificates, tier level upgrades, comp drink cards TTO Prime issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests.
• Perform all forms of redemptions throughout the course of a cruise, including slot play promotions, mid and end of cruise point redemption.
• Organize all upcoming cruise preparations; such as guest count confirmations, welcome letters, Prime TTO sticker for SeaPass cards, amenities & pre‑cruise reservation requests and PCP.
• Ensure all onboard marketing collateral & advertising is in place; accuracy & timeliness of all written verbiage, signage displayed & casino announcements made.
• Operate effectively and responsibly under minimal supervision.
• Complete all given tasks and responsibilities accurately and timely with attention to detail.
• Follow all casino SQM and SOP guidelines.
• Attend casino related meetings and workshops as requested.
• Maintain correct inventory levels by reviewing stock regularly & placing orders in a timely manner.
• Step up and perform the full duties of the Casino Host when required.
• Fulfill the role of Acting Casino Host in the event of an absence, which may include transferring to a different ship operation.
• Perform any other job‑related duties as assigned. The omission of specific duties does not preclude the supervisor or management from assigning duties that are logically related to the position. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.